Paypal and Australia Post

k52c52
Community Member

on ‎25-09-2013 09:29 AM

Hi, I have just started selling again, mainly just items from my husbands collection of old auto parts, and I have a question about Paypal.Do items sent via Aust.Post with their new ( at least to me ) tracking system qualify for Paypal seller protection.In the past I used to fill out a frorm that has the buyers address on it it, now that you dont do that, do PP still accept that as proof of postage ?

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bigbrickshop
Community Member

on ‎25-09-2013 10:16 AM

You can use Click & Send to process your parcels and print shipping labels. When lodged over the counter you will receive a lodgement receipt and this is accepted by PayPal as proof of shipment.

 

https://www.clickandsend.com.au/home/NISS_frm_home.php?sz_Client=AustraliaPost

 

You can sign up to C&S and link to your eBay account. Once an item is sold and paid for you can login to C&S and the shipping info is automatically imported. You can use either your own packaging and pay the standard shipping rates or use Flat Rate satchels or boxes.

 

From October you'll be able to process and print your shipping labels for any Flat Rate items directly in eBay.

 

http://sellercentre.ebay.com.au/news/australia-post-labels

k52c52
Community Member
In response to bigbrickshop

on ‎25-09-2013 10:45 AM

Thanks for that info, so it looks like I will have to use C&S in future, and the items that I have confidently sent recently, some with signatures required, will not be covered by PP .

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sewells_of_victoria
Community Member
In response to k52c52

on ‎25-09-2013 10:54 AM

No they are covered. I don't use click and send but if it is a parcel and you paid for it at the post office, on your receipt will be a tracking number (it is called article ID on the receipt). If you add this either on the sold item on eBay (add tracking number) or into paypal go into details on the transaction and if hyou scroll down you will find a link to enter tracking info and change status to sent.

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k52c52
Community Member
In response to sewells_of_victoria

on ‎25-09-2013 09:36 PM

Thank you, I am very relieved .

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thecatspjs
Community Member

on ‎25-09-2013 09:44 PM

I always think it is a good idea for prepaid satchels to make more certain addressee requirements are covered off without having to argue your case to paypal - that getting your PO to stamp a completed AP lodgement form seals the deal on your paypal coverage - and they can also be extremely valuable for pursuing compensation in a lost parcel investigation as they prove addressee details ti AP as well.
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phorum_junkie*
Community Member
In response to thecatspjs

on ‎25-09-2013 09:49 PM

C&S is marginally cheaper than ordinary satchels and you can also use some of the AP boxes for larger and heavier things so is a no brainer as far as I am concerned. 

 

If using regular satchels or ordinary parcel post I would always use signature required if I wanted to be sure of Paypal seller protection.

____________________________________________________
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See what a trendsetter I am?
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thecatspjs
Community Member

on ‎25-09-2013 09:53 PM

You don't need to pay $2.95 extra per parcel for Signature on Delivery - if you use lodgement form and get stamped.
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k52c52
Community Member
In response to thecatspjs

on ‎27-09-2013 05:15 PM

Lodgement form ?  I presume this is something that is available at Aust Post?

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torco22
Community Member
In response to k52c52

on ‎01-10-2013 02:44 AM

To be eligible for Paypal Seller Protection, you need a receipt from the post office with the date and buyer's postcode on it for proof of postage which is on the till receipt for parcels over 500grams

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