How best to answer

Just had a buyer message me - I am after a knife block, could I come and have a look and pick one up at the same time?


 


I don't want to come across as rude, but I also don't want someone coming to my home to 'have a look see'.


 


The way I work is that I always have 5 or 6 of each of my items, boxed/packaged ready to go (1 day handling time) at my home, and other stock in a storage unit.


 


How would you word the reply? I don't want to sound unfriendly but have never been asked this before and would prefer not to do it

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You can't please all the people all the time, so now I just please myself


Your insurance policy does not cover you for pick ups:|

That's exactly what I say whenever someone asks that... that, and all our stock is in a warehouse in a different state which doesn't allow people to peruse and test the items 🙂

Hi cat, tell them the truth.


" Pick up is not available on my items. However I will gladly answer any detailed questions you may have on any items. Simply message me and I shall answer the same day.


Thank you for your understanding. Kind regards,"


🙂

image host

Hi Kopes - perfect ! I always try to go into such a lengthy explanation, short, polite, simple Cheers my friend 🙂

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You can't please all the people all the time, so now I just please myself


OP to be honest, in my case, my insurance does not cover me for customers on site (home) and I do not have council approval to have customers come here either. I am guessing you do not either.



I usually answer :


Sorry pick up is not available.


Sorry we cannot have customers on site.


etc


flotsam-jetsom
Community Member

Tell them the warehouse is in China, that'll get rid of them


Tell them the warehouse is in China, that'll get rid of them



  


Tell them you are in China!    😛

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"if a story doesn't make sense . . . . then it is not true" - Judge Judy

flotsam-jetsom
Community Member

:^O


 


just figured out how to do the emoticon thingy!

but reader of ra band - I not in China 😛

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You can't please all the people all the time, so now I just please myself