Click and Send

Duh.. I keep posting in the US forums instead of the AU ones... Just copy-pasted here..

 

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Hi!

 

I'm a little new to selling. I signed up for Click and Send from Austpost. How does it work? Do you order flat rate satchels, put the item in the satchel, pay and print out a shipping label and just drop it into any red box?

 

From what I've read, this seems to be the case.

 

Thanks.

Hullo, We use C & S all the time, and find it works very well 99% of the time. As with all systems can be a glitch now and again. But I NEVER drop into a red box on the street. I know that it would be convenient but I always take to the counter in a PO so that the label on the bag can be scanned and I walk out the door with a piece of paper in my hand with the details on it. It is of course your choice to do what you want, but we decided approx 3 years ago that we would like to have physical printed evidence of the transaction. In 3 years we have had one parcel "lost" and one delivery crushed (which we thought sounded like someone trod on the bag), so we love this system. After a while the PO will love you too, as they know that you are organised and the transaction is very fast for them. We think that it is a brilliant facility as EBAY,Paypal, and Austpost are all linked to complete, pay and print the labels, we think that this is something that EB got right.

Forgot to add, yes the bags are only available online, you will pay a small fee to get them delivered but the beauty of buying like this is that you don't actually pay for the postage cost till you use the bag. Go online to click and send and print out their User Guide that is available, little tab on the front page, you will get many of your answers in their. We also don't print out our labels in colour just use Black and White, saves on ink, and the PO doesn't have a problem with that.  Best way is to start using, and if you have any queries drop back onto the boards and someone will give you some answers, and also we have always found that the C & S people are excellent to deal with, if you are struggling to get through a label they may even stay on the line and talk you through your first one or two. Have fun. 

Cheers!

Thanks for the info. I was thinking about dropping it in a red box since there's one just around the corner from my house. Have you ever had anything go bad with the red box?

I have been using C & S since it came out and I always post in the red box as it's a fair way to my PO. Never had a problem.

Sweet... So basically, make the sale, pay and print, put it in the satchel and drop it into the red box? Sounds pretty easy. I am trialling it by selling a pair of glasses. If the transaction goes well I might start selling all the junk around the house.. 😄

is postage cheaper with c&s?

Judging by the testing I've done, it's about $4.00 cheaper to send with the slowest option than with an equivalent Austpost satchel.

If you just pop your package into a red box, you have no proof of lodgement which is required by PayPal should you ever be faced with an Item Not received Case.

 

You really should lodge your item over the post office counter, make sure it gets scanned into the system and get a receipt.

 

 

 

Is C&S cheaper? Yes and No. In some instances the flat rate works out cheaper, but for others, not so much. However, the convenience factor and the fact it is linked to eBay and PayPal makes everything run so much more smoothly if there is ever a problem. So for me, worth the extra 30c or so.

 

(a regular 500g satchel costs $6.95 including satchel, whereas C&S is $7.15 plus the cost of the satchel and label printing costs - but other things work out much more cost efficient)

 

Plus, I think if you process the 500g satchel as "own packaging" and input all the weights and measurements into the relevant section it does only charge $6.95 for the 500g satchel, but for 30c that's a lot of extra mucking around.


Some people can go their whole lives and never really live for a single minute.

Don't you get a tracking number? I thought that would be sufficient for Paypal disputes.