FRAGILE is not covered at all .......fragile .......your insurance will apply to anything else but fragile .........fragile

I think that 6.2 and 8.13 are where they are going to get around the "fragile item" thing.

I have found stuff going back from 2009 where AP have claimed unequivocally that they do not cover fragile items, that all items are carried in the same manner and not given any preferential treatment etc.Talk of unable to see inside mail bags, and that must be able tom withstand a 20 kg box being fropped on it.

So they will fall back on ?obviously the item was not properly packaged"

They do not say that if you follow their packing TIPS, that this will guarantee they will not break - they are exactly that - TIPS to have a shot at getting there iykwim.

Anyway, good luck with the media.

BTW, you never actually said if you DID follow the AP packaging tips for fragile items, did you?

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@reallyhardtofind wrote:

FRAGILE is not covered at all .......fragile .......your insurance will apply to anything else but fragile .........fragile

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where has this come from?

YES Im trying to help my buyer.....the use of the word fragile changes everything........they have been quite plain about fragile items and insurance I will chase it up on monday I have read the entire website and if you read carefully they cover their bottom but the fragile changes everything ring em up yourself ....I know someone who sells tea set bulk lots and auspost will not honour insurance on fragile items.......hope you never have the same trouble ......

"After adhering to these terms"

yes I did

second paragraph

sorry "adhering or following" what ever

I wish it was lost lol

animals lol

Maybe a loop hole - but I think we are clutching

Section 27 (4b)

Australian Postal Corporation Act 1989

(4) Australia Post shall ensure:

(b) that the performance standards (including delivery times) for
the letter service reasonably meet the social, industrial and
commercial needs of the Australian community.

.....................................

BUT 26 kind of really covers their butts

26 Commercial obligation
Australia Post shall, as far as practicable, perform its functions in a
manner consistent with sound commercial practice

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@reallyhardtofind wrote:

"After adhering to these terms"

yes I did

second paragraph

sorry "adhering or following" what ever

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oops sorry.....

what bothers me is people are buying insurance for ""fragile items"" or items that could be ""deemed fragile"" thinking they are covered but they are not,  this is misleading and the regular joe should know, who reads the terms and condition of auspost lol only me....and not many would understand their legal jargin anyways

thats my beaf