I have sent an invoice with the correct amount when customer whats to payt it is more how do I fix t

yvonneirene
Community Member

on ‎18-12-2013 08:02 PM

can any one help i have sent an invoice with the correct amount of postage and when the customner goes to pay palk it more ???

0 Helpful

davewil1964
Community Member

on ‎18-12-2013 08:30 PM

Did you hit 'recalculate'? That is 'revert to original'. Put the correct postage cost in, DON't hit recalculate, and send to the buyer. Check 'preview' to make sure.

0 Helpful

maconii
Community Member

on ‎19-12-2013 11:00 AM

Is the customer using a mobile app? They won't see combined invoices unless they do it on a browser (mobile full site or PC computer).

0 Helpful