@knewdoors wrote:
what about if buyer dont agree with your opinion re: condition and what about return postage do you charge for that or do you reinburse the customer postage costs?? interested to know cheers..
All of the items I sell are brand new now, so condition isn't an issue in that regard, but I did sell new and pre-owned clothing originally and working out how to describe condition on used items was something I spent a bit of time on.
For example, I rarely, if ever, used terms like "mint", "like new" or "as new", in fact for the majority of pre-owned clothing in top shape, the condition was typically stated as "good condition, not as new overall but no damage or other visible flaws". It was truthful, and I never got a single complaint that an item wasn't in as good condition as described. If I had used other terms to say virtually the same thing (eg "flawless"), expectations would have been a lot higher, I think. The wording you choose can help manage the impressions people get.
As amber said, if something is my fault, or I can see an item's quality wasn't up to scratch, the options I provide are pretty much this - if they can still use it and want to keep it, partial refund. If they don't want it but I can still use it, full refund with return postage paid by me, If neither of us want it, full refund without return.
If it's their fault (eg by not reading the description), the only options are: refund of item price only, return costs paid by buyer, or full use of my description and photos to onsell it.
