Buyer cannot see pay now button

clarris76
Community Member

on ‎03-02-2014 02:38 PM

Hi, I sold an item and sent a invoice. I received a message from the buyer saying
eBay told him he got outbidded, but it shows he won, which he did, 1 bid only.
He then informed me he cannot see the pay now button, he said he is willing to pay.
I sent 2 invoices, still nothing. He asked could he pay by paypal direct.
Just needed my email. I tried to send it but message was blocked
By eBay for the use of an email address. Anyone know what I can do??
Thankyou for any help.
0 Helpful

*sparklz*
Community Member

on ‎03-02-2014 02:55 PM

If they won it then it will be in their won list and there is a pay now button the the right of the purchase.

 

If you have their paypal details then you can send a request for payment.

 

ebay block email address from being sent through ebay ,messages to avoid away from ebay transactions.

0 Helpful

phorum_junkie*
Community Member
In response to *sparklz*

on ‎03-02-2014 06:39 PM

You have their email address so either send them a Paypal payment request or send an email with your Paypal email address direct to their personal email rather than going through ebay.

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0 Helpful