We had a similar thing happen a while ago rabbits. Never heard from the seller, selling attractive media products, ever ever, despite numerous emails from our end (which we started at around two weeks after paying). We too had to do disputes as it was entirely uncertain after a whole month whether the media box would ever arrive & the cost was in the hundreds, didn't want to lose that cash. Their phone number didn't answer, the store front page was flashy and over the top with supposed contact details. But the phone number never answered and always said they were" temporarily unavailable" in a pre recorded american voice. Still, the product did manage to arrive. It took 6 weeks & we had to do all the work. Real business does not operate like that...in the end I figured it was just beyond rude and uncivilised. Just plain un-educated ignorance? ...
