I had one buyer purchase 6 items that were the same. They didn't wait for an invoice, just paid $56 in postage and sent a message that they would like the excess refunded.

Now l could 'enhance the buyer experience' in eBay's eyes and just post off quickly.

Or l could follow through with the customer service that was drummed into me over the many years, and refund the excess.

Which l did.

The trouble is, too many small refunds through paypal and your account gets flagged (mine currently is, despite me ringing paypal to explain what the refunds were for.) eBay have already taken their % of the postage and l'm happy to wear that but scoring a defect for the refund is not fair.

l have 3 defects, all for the same thing - refunding overpayments. Three messages to eBay customer service have gotten me no where, even when l point out the buyer messages that prove what the refunds were for. Few glitches in the system at the moment.