no communication from buyer, error on listing

skellingtonsinmycloset · ‎10-06-2014

I listed an item with the incorrect sizing.

Didnt realise my error until the item was purchased and I was packing the item for postage.

I have sent 2 messages to the buyer once on the 08/06 & again on 11/06.

The buyer has not acknowledged the 2 messages that I have sent requesting for them to confirm if the still want to proceed with the purchase.

The buyer paid for the item on 11/06 but I'm unsure if that means that they are understand that the item sizing is M not XL or if they do not want to proceed.

Also the system had somehow updated to reflect that the item has been posted

Any help would be appreciated

Thanks

Lana

harley_babes_hoard · ‎10-06-2014

The 11.6 is tomorrow, So they only purchased 2 days ago, if they are not answering the email perhaps try and text or call them if their number is available on the view item details.

phorum_junkie* · ‎10-06-2014

How much money are we talking about? If it was only around the $10 plus postage mark I would send them the item with a note to tell them to have it on me to either gift or resell and that I had given them a full refund.

I(f it is a lot more money and they do not contact you then you have to decid how to proceed. You can just refund them which may get you a neg, you can send it with a note saying if they do not want it they can either have a partial refund and keep it or you will pay for rturn postage and refund them in full when you get it back.

Quick edit, didn't take note of the time scale, you need to give them longer to reply.

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