Excess Express Postage Refund

clarry100
Community Member

on ‎29-06-2014 07:53 PM

We have had a buyer who ordered 5 different items from us and paid straight away in a single transaction.

When paying they chose the express post option but somehow the billing system has added in 5 lots of express instead of just one. The 5 items will fit easily into a single 500-gram satchel. SO they really only needed to pay for a single express fee.

 

So of course we have refunded the buyer the excess $42.20 to their PayPal account so that they only paid a single express post fee. They sent us a message thanking us profusely for our honesty but that they hadn't noticed this had happened.

 

That's all fine and beaut but.....

 

Now, of course, ebay have charged us the FVF on this $42.20 that we have refunded. About $4.00?

So how do we go about getting a FVF credit for the $42.20 we have refunded in PayPal?

I'm guessing we need to call ebay to sort this one for us.

0 Helpful

phorum_junkie*
Community Member

on ‎29-06-2014 08:01 PM

You can only call ebay and hope they will refund the fee, not much else you can do. Do you have automatic discounts set up on your listings? If so it looks like you have to do them for each postage method.

 

I actually don't offer express post satchels as they do not have full tracking, only tracking to the nearest delivery centre.

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?
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harley_babes_hoard
Community Member

on ‎29-06-2014 08:03 PM

You can try but I don't think the refunding of FVF on postage for your situation was going to continue. Just don't count on them refunding you.
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clarry100
Community Member

on ‎29-06-2014 08:08 PM

I've just now noticed that after the refund in PayPal that the order on our awaiting postage list has been altered.

 

The total has been adjusted down by the $42.20 refund amount.

 

So perhaps there is a link into the paypal record and maybe, just maybe, the FVF will only be charged on the final transaction amoun after the refund. Is it possible to view FVF's charged on individual transactions somewhere?

 

Thoughts?

0 Helpful

howie696
Community Member
In response to phorum_junkie*

on ‎29-06-2014 08:52 PM

Express post has trcking through C&S

 

 

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jensmanchester-australia
Community Member
In response to clarry100

on ‎29-06-2014 09:08 PM

Is it possible to view FVF's charged on individual transactions somewhere?

 

In My Account - go to View all account activity and each individual transaction shows there.

 

0 Helpful

phorum_junkie*
Community Member
In response to howie696

on ‎29-06-2014 09:33 PM

Express post has trcking through C&S

 

Is that for the satchels and is it  tracking which stipulates the buyer's postcode or just that of the mail centre? Ordinary express parcel is fine as you have proof of sending to the buyer's address.

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?
0 Helpful

chezzy
Community Member
In response to phorum_junkie*

on ‎29-06-2014 09:54 PM

@phorum_junkie* wrote:

 

 I actually don't offer express post satchels as they do not have full tracking, only tracking to the nearest delivery centre.

At times I use Express Post Platinum satchels (includes tracking, signature on delivery AND $100 of cover). Good deals can sometimes be found on these, when compared to 'normal' express or parcel post satchels..

0 Helpful

howie696
Community Member
In response to phorum_junkie*

on ‎29-06-2014 09:56 PM

It prints out a similar label to normal C&S but has EXPRESS as the banner, the charge is $9.90 and it should be lodged over the counter, they can also be printed via ebay labels

 

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thecatspjs
Community Member
In response to phorum_junkie*

‎29-06-2014 11:16 PM - edited ‎29-06-2014 11:16 PM

@phorum_junkie* wrote:

You can only call ebay and hope they will refund the fee, not much else you can do. Do you have automatic discounts set up on your listings? If so it looks like you have to do them for each postage method.

 

I actually don't offer express post satchels as they do not have full tracking, only tracking to the nearest delivery centre.

This is simply not true.  Regular and express parcels only tracking to "the delivery centre" as part of the service AP offer is a furphy.  Occassionally some may not be tracked along the way or as delivered, however IMO it is now the exception, rather than the rule.

 

AP regular and express post including satchels have "full tracking" from lodgement to delivery.

 

What a sender of some regular or express satchels or parcels may not have is proof of addressee - that is a different issue all together.