I disagree too.  If it was so easy Davewil then why do we even need these trading help boards?

The help directory is useless and it's called customer support.

OK, so I typed in "seller wants to cancel"

the prompts I got were:

I am a seller and want to cancel a transaction

I want to cancel a bid on an item I am selling

How do I become a top rated seller

The seller isn't answering

The seller demands positive feedback

Oh look!  6th one down.  The seller doesn't want to sell.

So I clicked on that and the answer was "We couldn't find any item that corresponds to the issue you're trying to contact us about.Enter the item number to search for the item, or find it on my ebay."

yes the site map is a fabulous tool but I was buying and selling here for 10 years before I knew of it's existence, I only found out about it when I started reading these boards. Perhaps new members should have the site map pointed out to them when they join e.g. welcome blah please read the site map located in small letters at the bottom of the page before you begin.

How can you not know there is a site map? Nearly every web site you visit has a site map and the link to it is usually at the bottom of the page as it is for ebay.

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@davewil1964 wrote:

it's on the first page under 'Selling" or "Selling Tools".

 

Like I said hardly buried. And if people don't read the site map to find out things that is hardly eBay's fault.

 

They provide the tools.

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It's also on the first page in the Safety Centre, a link to Safe Trading is provided in the User Agreement, so 

*shrugs*

as you say, hardly buried, and certainly not hard to find.

Furthermore, failing the ability to find all of that, eBay have provided these boards for peoploe to ask questiuons and as seen, the buyer now knows a solution to their situation.

Every member reads and agrees to the User Agreement before they even join. 

They even tick a box which is the equivilent of an electronic signature saying they have read the User Agreement before they join.

Section 19 provides all kinds of links, instructions and directions.

It doesn't get much more front page than that.

As Dave has said, eBay provide the tools. 

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@*crikey*mate* wrote:

Every member reads and agrees to the User Agreement before they even join. 

 

They even tick a box which is the equivilent of an electronic signature saying they have read the User Agreement before they join.

 

Section 19 provides all kinds of links, instructions and directions.

 

It doesn't get much more front page than that.

 

As Dave has said, eBay provide the tools. 

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I would bet not everyone (and I'd even guess not many) would absorb everything that is within User Agreements. So commonplace on the internet, scroll scroll scroll, blah blah blah, tiny print tiny print tiny print.

As for Site Map, why the heck is it called that and why is it in tiny print down the bottom of some pages. And on some pages it is not even obvious. In fact on my ebay front page it does not even show, hello site map where are you? (all the while people are probably looking for something more obvious like "help" or "faq".....)

Too right.  Bring back the old help section and link at the top of all pages and make ebay more open as it once was.

For every dodgy scammer that has been reported to ebay they have made it harder to spot them and harder to get help and avoid them.

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@chezzy wrote:

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@*crikey*mate* wrote:

Every member reads and agrees to the User Agreement before they even join. 

 

They even tick a box which is the equivilent of an electronic signature saying they have read the User Agreement before they join.

 

Section 19 provides all kinds of links, instructions and directions.

 

It doesn't get much more front page than that.

 

As Dave has said, eBay provide the tools. 

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I would bet not everyone (and I'd even guess not many) would absorb everything that is within User Agreements. So commonplace on the internet, scroll scroll scroll, blah blah blah, tiny print tiny print tiny print.

 

As for Site Map, why the heck is it called that and why is it in tiny print down the bottom of some pages. And on some pages it is not even obvious. In fact on my ebay front page it does not even show, hello site map where are you? (all the while people are probably looking for something more obvious like "help" or "faq".....)

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because for the last 15 or more years, that is what its called, on all web sites, and where the site designers put it.

ebay didnt invent the word, it is in internet vocabulary.   Why is using the internet called ''the web'... or many other words used in internat terminology.?