@crypsynight wrote:
Not true, the buyer can revise it if you send them FB revision request. Of-course, they must want to change it.
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How do you figure that one out, when they left a positive feedback. How do you revise a positive feedback?
Ebay rang me (yes, surprised me too! 🙂 ) after buyer contacted them, and advised me the only way i could get the 1's removed was to fully remove the feedback as DSR's couldnt be changed.
What an eBay rep tells you and the actual truth of the matter are often 2 different things. I recently had a buyer leave positive feedback, but trashed the "item as described stars" for an item she had never seen - she backed out of the sale before the item was posted because "my friend says it looks like a fake", despite the fact that I said I would refund fully if found to be a fake.
The first eBay rep I spoke to sympathised but said there was "no facility for the removal of DSR ratings". I asked to speak to a supervisor to which she responded that she would put me through, but "a supervisor won't be able to help either because it can't be done". Five minutes later the offending 1 ot of 5 for "item as described" was gone....
The lack of consitent information and advice is one of my biggest complaints about eBay - the left hand never seems to know what the right hand is doing. Witness the number of trhreads regarding the new so-called defect system to see the different versions that different (very experienced) sellers have been told.
It seems to me that eBay just keep coming up with more and more ways for buyers to judge/rate sellere - feedback, DSR's, "defect system" (that now counts a neutral dot or 3 out of 5 as unacceptable), while a seller cannot publicly say anything about a buyer that's driven us nuts! I even saw someone on one of the boards suggest an extra DSR category for packaging and presentation! All we have is the unpaid strike and the BBL - only implemented after a deal has gone bad, and of limited help in warning others.
I work hard at customer service but have a constant fear that 1 disgruntled buyer could bring it seriously undone..
Here endeth the rant....
Marina.
