lalala-au
Community Member

on ‎25-07-2014 02:42 PM

I made a mistake once with postage and I just sucked it up! We are all only human but I thought since it was my error and not the buyers I pay for it. That is how I learnt too be more careful and check my listings, I remember it everytime that I paid for my mistake.

 

However the customer was so nice to me after they got the item, messaging me saying they noticed they didn't pay enough in postage, and even offered to pay afterwards because they thought I was a decent seller because I paid for my mistake. Of course I refused to take the $5.20 I was out and this customer has returned several times and bought more items off me. So in the end paying for my mistake was a benefit as I got a loyal customer.

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putney32
Community Member
In response to parrotparrots

on ‎25-07-2014 02:46 PM

@parrotparrots wrote:

i added a note on the bid saying postage was a quote only and i would get the proper cost

when you put a note does the buyer see this ?

he may 'see' it but he also 'sees/knows' that eBay rules are that he only has to pay the quoted postage, Not one Dollar more.!
a Seller cannot change the eBay rules to suit themselves.

 

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~~ ~~ ~~ Those who do right, have nothing to fear.
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the_great_she_elephant
Community Member

on ‎25-07-2014 03:36 PM

 i said i wasnt happy about this and pointed out it was only another $4.70 to send this too WA

 


If it was "only another $4.70" for the buyer, then presumably it would have been "only another $4.70" for you also. So why were you so unhappy about it?

phorum_junkie*
Community Member
In response to the_great_she_elephant

on ‎25-07-2014 06:53 PM

It is probably too late now but you should do the right thing and send the item for the quoted postage amount. Many ebayers woud refuse your mutual cancellation thinking quite correctly that as you had done the wrong thing you deserved to lose the final value fee. They wil probably most likely leave you a neg as well.

 

It may be a good idea if you belatedly went and read up on the ebay policies as related to seling on ebay.

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?
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davewil1964
Community Member

on ‎25-07-2014 09:24 PM

i can send anything up to 3kg to anywhere in Australia for $12.00.

 

As has been noted, postage is not supposed to be a lottery for the buyer. If you quote a postage cost, you honour it. if you don't know how to set postage costs, you ask here (and get people like me bagging you, but ultimately giving you facts), or you use eBay's postage calculator.

 

HOWEVER, if the item will fit in a 3kg satchel, even Australia Post's standard satchel goes for $13.40.

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