I hope you can get this issue resolved somehow.

 

 Now i feel like i should not have communicated to these buyers as i would not be in the position i am in right now. But yes, i advised all these buyers that i ran out of this title and i would have it within 7 days but i am happy to refund it if required.

 

 

You did the right thing as far as buyers are concerned (contacting them and offering a refund or they can wait). 

 

If you didn't do that, some ( those who preferred a refund) may have given you negatives for you not having the stock on hand to sell which means delays in posting the item and low ratings and that may still have had a bad effect on your account.

 

Yet sellers continue to be able to sell fake designer handbags and fake artwork etc..

Hi John

 

That really is bad news, but looking at the number of transactions you make I would guess that you are on a 3 monthly review, so it shouldn't take too long to get back on track.

 

Before your account was restricted you would have needed 5% from at least 8 different buyers to fall below standard.

Obviously when you run out of stock unexpectedly it would feel so unfair, especially when you tried to please the buyer who doesn't even seem unhappy, but I guess now the thing is to learn from this and work out how to continue to provide good customer service without getting any more defects.

 

Avoid at all costs cancelling a transaction for the reason that you are out of stock.

Understandably eBay and buyers don't like this. Buyers are likely to shop offline next time if it all becomes too hard or complicated.

You could take a gamble and just say nothing until the stock arrives, but that could attract negs and neutrals which will equally harm your account.

Maybe offer alternatives or bonus items or partial refunds if they are prepared to wait.

 

Hope this all blows over quickly for you.

I would suggest that if you get through the next month absolutely defect free then give Customer Service another call and see if there is any chance they will at least lift the restrictions.

I have had the same issue as it reduced my DSR. I successfully had it all removed by just a normal customer support rep.

Now when I cancel transactions, I just select "other" so it doesn't count as a defect. Easy way around this **bleep** system.