---

@curraone wrote:

---

@egglesdtp wrote:

I don't think it applies only to when there is a long weekend involved. I am currently fighting a case where the time delay between purchase and PAYMENT was four days. I posted in less than 24 hours after receiving payment, and the buyer received her parcel the day after I posted it (same state). Still got dinged on postage time stars and copped a defect.

---

We'll automatically remove low (1-star) DSRs for Postage time when you offer 0-1 business day handling time and upload valid postage tracking information within one business day of receiving cleared payment.

---

I have been on the phone three times in the last 10 days to CS and explained this each time. After finally receiving an email back from them last night, where they seemed to think the issue was feedback and not DSRs, I had the chance to email them back with screenshots showing the Paypal payment date, the Aus Post tracking (which shows I deposited within 24 hours of receiving payment) and the date of delivery. I will continue to ring them until I get the defect removed.