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@donnashuggy wrote:

I have one at the moment, buyer asked to cancel as they purchased the same item twice and only want one. Even though they haven't paid it is showing as waiting for buyer to confirm refund LOL

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So yours is still an open case? How bizarre - on mine, it just says "This order was cancelled", and it happened as soon as I submitted the request. 

I have another one I have to deal at the moment, similar circumstances (buyer bought same item twice, paid for one). I sent them a message to confirm if the second purchase was in error, then I sent a reminder letting them know I'll have to initiate a transaction cancellation process (my way of saying "unpaid item dispute  ) if I can't confirm, but they haven't responded to either. I know UPI is the smart thing to do in a lot of cases, but when issues like this occur because of site glitches and the like (which is more common for these multiple identical purchase situations), I'd rather resolve in other ways if I can...

I just don't want to be at the mercy of eBay's 'mighty' defect stick just for trying to get fees back on a non-sale, as like MBS, there are a few circumstances where I feel a mutual cancellation is more appropriate (for me, cancelling a purchase is just an extension of change of mind returns, which I offer), but they don't always come under "out of stock" or "buyer asked to cancel". It would be ok if I trusted them enough to do the right thing if their systems don't, but alas I do not. I also don't want to go to the extent of having a restocking fee so that I don't have to run eBay's cancellation gauntlet and not incur a loss when a customer pays but returns for a refund.

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@bigbrickshop wrote:

d*g, I haven't had a recent cancellation but it seems like eBay is making it all up as they go along  😞  It would be much simpler if both buyers and sellers could initiate cancellation requests.

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 I wish....

Anyone have a spare genie? I would like to gift some logic to the minds at eBay. 

Yes it is still open, worse still the buyer doesn't even know if they have paid or not. I have told them just to pay for the one, the id seems to be shared between husband and wife as he asked if his wife already purchased one.

This is the option now if a buyer doesn't receive or the item is faulty etc:

Send a refundJust select "Send a refund", and we'll send the refund to the buyer — there's no need to log in to PayPal.

Wow! You have been lucky. Yes I hope it continues this way for you.

Other sellers have been defected off the planet for daring to look sideways at ebay.

All I can say is thank goodness I don't sell on ebay any more.

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@makeuplife wrote:

Just had the same thing...I wanted to cancelan order being sent to Brazil as I don't post there, and haven't had contact with the buyer who has 0 feedback...

I was too worried to use this new system due to receiving a defect, so am going to wait 4 days and file an unpaid item instead 😞

 

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But what if the buyer pays ??

Then you are going to have to send to a country you don't want to send to or risk a negative feedback.

I am not up on this defect thing, but surely a negative would hurt you more?

Had to do a cancellation just now.

I chose buyer wants to cancel. it says the request is sent. now it says waiting for response from buyer to see if they got a refund..........WTH they didn't even pay just cancel the darn thing. why does every process have to be long and drawn out.

i wonder if it is easier to tell the buyer to cancel from their end if the item hasn't been paid for. I'm also wondering what happens now if the buyer answers that he never got a refund (even though it wasn't paid for)