Yes the system is flawed. Especially when you haven't done anything wrong on your part. Ebay did email me back. Didn't answer the question I first asked or gave me any additional information. Just a standard robotic response nothing to do with the question I asked. I guess a call is in order at my final attempt to try and resolve this.

Yes I never email them because the response you get is always a robotic one that bears no resemblance to the question.

So always call or have them call you back.