http://ocsnext.ebay.com.au/ocs/cuhome

This link is the best way to contact eBay........

Click buying, selling, account - whatever............

Choose an issue by clicking...........

You will get a list of optional 'quick answers'

Scroll past and click CALL ME

Enter the phone number and they will call you back - estimated between 4 and 7 minutes, they called me back within 30 seconds.