PayPal charged me 13% (not including eBay fee)

albarks
Community Member

on ‎11-03-2015 05:16 PM

I sold an item for $50 and PayPal charged me $6.53 as the fee. This does not include the eBay fee which is $4.95.

This is a 23% total selling fee!

 

PayPal support have only sent automated responses when I attempt to contact them.

 

All my other PayPal Fees are around 3% but this one's much higher. Has this happened to anyone else??

0 Helpful

jensmanchester-australia
Community Member

on ‎11-03-2015 05:47 PM

Sounds like you might have sold it to a buyer registered in another country as the fees are higher when the buyer is from another country. This will happen even if the buyer has the delivery address as within Australia.

albarks
Community Member
In response to jensmanchester-australia

on ‎11-03-2015 06:04 PM

Yes but the cross border fee is 1% not 10%.

0 Helpful

pennyforum14
Community Member

on ‎11-03-2015 06:42 PM

How much was the shipping?  Paypal fees are charged on the full amount paid by the buyer, not just the purchase price.

Cheers,

Penny
0 Helpful

albarks
Community Member
In response to pennyforum14

on ‎11-03-2015 07:00 PM

Shipping was "Free"

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cherry*135
Community Member

‎11-03-2015 07:02 PM - edited ‎11-03-2015 07:04 PM

Example for a sold item in Paypal account:

 

Total amount: $9.50 AUD
Fee amount: -$0.55 AUD
Net amount: $8.95 AUD

 

 

For the item you sold, does it say - total amount $50 and $6.53 in the fee amount box?


 

 

 

 

 

0 Helpful

albarks
Community Member
In response to cherry*135

on ‎11-03-2015 07:08 PM

Yes that's exactly what is says.

And the Net ammount is $43.47

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cherry*135
Community Member
In response to albarks

‎11-03-2015 07:18 PM - edited ‎11-03-2015 07:20 PM

Very weird. Hope you can get a response from Paypal soon.

 

Did you contact them by phone?

 

1800 073 263 (toll free)
+61 2 8223 9500

 

Our service hours:
  • 6am to 10pm AEST Monday to Friday
  • 8am to 7pm AEST Saturday and Sunday

albarks
Community Member
In response to cherry*135

on ‎11-03-2015 07:23 PM

I have recieved a response from a person at PayPal since I started this thread and I'll quote you some of it:

 

 

"Thank you for contacting PayPal.

 

I can confirm that you have received a payment for $50.00 AUD minus the payment receiving fee of $6.53 AUD.

 

Transaction fees can range from 1.1% to 2.6% + $0.30 AUD. If you receive a payment from a non Australian PayPal account, you're charged a 1.0% cross border fee.


There is no fee when you pay for a purchase or when you use your PayPal balance to send money or make a payment."

 

 

 

 

0 Helpful

cherry*135
Community Member
In response to albarks

on ‎11-03-2015 07:28 PM

That is just a stock answer and doesn't answer your query.

 

It would be better to phone Paypal and speak to someone about it.