Can you click on any of the seller’s items to ask a question?

Hello twyngwyn: I cannot click on any sellers items to ask a question.  In this case though, I am trying to send a message to a seller about an item I bought but have not received.

You can open an item not received dispute without having to message the seller

What is their feedback as a seller like?

Where are they registered? 

Hello sandypebbles: I am trying to send a message to a seller to let them know the item I bought has not arrived + I also cannot contact any seller to ask a question about an item.  Once I click on Contact Seller, a small window opens to the right but it won't let me proceed to typing and sending message.

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@fgb100 wrote:

Hello twyngwyn: I cannot click on any sellers items to ask a question.  In this case though, I am trying to send a message to a seller about an item I bought but have not received.

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Is the item past the Last Estimated Delivery Date?

If not then you will have to wait to open an Item Not Received Case.

If so then use the eBay Money Back Guarantee... that will get the seller's attention.

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

As said

You do not need to message the seller about this

If the item is overdue,

Open and follow through with an item not received dispute

Don't let the seller trick you into closing it if they should happen to message you and tell you to close it and they will help you if they do etc etc

What is the item number?