Not receiving email notifications from Ebay or Paypal when an items sells

1005pauline
Community Member

on ‎10-12-2019 04:46 PM

I sold an item three days ago. I just happened to check my account today and only then saw the item had sold. I'd received no email notification from Ebay or Paypal. All notification/communication settings are correct, and my email account is fine. Is anyone experiencing this? How can it be fixed? Thanks.

0 Helpful

davewil1964
Community Member

on ‎10-12-2019 06:19 PM

All my sales over the last 3 days have resulted in email notifications. For 1, on Friday, I only received the eBay one, but for the rest I got both.

brerrabbit585
Community Member

‎11-12-2019 02:25 AM - edited ‎11-12-2019 02:26 AM

They both play up occasionally but not usually both together. However, they could both easily be sent to your spam folder so the best solution is to sign in every day and check for sales (or messages).