You would need to ask them. They do not read here

 

beside from the app being rubbish for the get go,  I can’t suggest anything that you have not already tried 

I find the app works quite well and use it all the time, no issues. Please remember it is an app, designed for use on a small screen so of course it can't do everything that can be achieved on the full site. I believe that half the issues people have with the app is that they never bother to install updates. I do all my purchasing on the app and find it an invaluable tool for selling. I would not use anything but the full site for loading and editing pictures and it doesn't handle invoicing but apart from that it's great.

Thanks for the invaluable WorksOnMyMachine™ response.

You seem to have missed the fact this is degradation in performance where otherwise images were quick to load.

You also missed the fact I uninstalled and reinstalled the app, which means it's the latest version being installed upon reinstall.

Sorry Dobbo, my post was not meant to be directed at you. I have no doubt that you are having abnormal issues but cannot suggest anything that you haven't already done. I was responding to the comment that the app has always been rubbish which aligns with similar posts made by people in the past. I have never had any problems with it myself but as I said I do not use it for uploading or editing images so can't suggest anything to assist you. I hope it is resolved for you soon.