Anonymous
Not applicable
In response to czt-2013

on ‎20-10-2017 10:06 AM

That what ebay is ALL about, blaming sellers for every issue there is on the site

 

They lie, say there is no issue,nobody else has reported said issue,the issue in on our end,not theirs,the techs are working on it etc etc etc

 

To some people who contact them, they are STILL claiming there is no issue

 

Just copy and paste responses on their Facebook and emails going ignored

czt-2013
Community Member
In response to farmerwayne

on ‎20-10-2017 10:10 AM

Almost two weeks and problem with uploading pictures (enlarged and zooming) is not resolved.
Number of calls to Ebay and nothing has been done, they put blame on you.

 

Last night the agent form the Ebay said my pictures are not matching Ebat policy. Must be 500 megapixels and I have only 460.
I checked my camera setting, it is 573 megapixels.

 

WHAT'S THE **bleep**!

0 Helpful

daydreams_12
Community Member
In response to czt-2013

on ‎20-10-2017 10:34 AM

If you look at the boards, there have been and continues to be amny, many glitches for both sellers and buyers on ebay for the last couple of months.  Only suggestion is to keep trying like everyone else.  Not what you wanted to hear but at this point we all just seem to have to grin and bare it.  Ebay continually tells us there are no probs.

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ruefulroo
Community Member

on ‎20-10-2017 11:30 AM

I know a lot of people are effected by this "glitch"

 

Perhaps if we contacted eBay ferociously via the eBay customer service chat facility,     as I have just done,    and ask how much the credit will be due to the non Availability of the Zoom feature, and the fact that my sales have fallen by 50% we may get some action,.

I know their responses are robot like, but at least we could annoy them a bit ??

 

Just jump on chat line and ask about credit, worth a try

Anonymous
Not applicable
In response to ruefulroo

on ‎20-10-2017 11:54 AM

Phoning would be better IMHO

 

 

Just bots with a script over the computer

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whiznumber6
Community Member
In response to czt-2013

on ‎20-10-2017 12:27 PM

No such thing as "573 megapixels". 

 

Ebay request that images be a minimum of 1600 pixels - "pixels" is a measurement of physical size - ie: 1600 x 1000 pixels.

 

"megapixels" is the image resolution of your camera - ie: 10.8 megapixels, etc.

brerrabbit585
Community Member
In response to whiznumber6

on ‎20-10-2017 02:28 PM

Ebay do NOT request that images be a minimum of 1600 pixels. They recommend it but it's not a requirement. The minimum required is 500 x 500.

If they required 1600 I'd have to give up selling because my computer would never load pictures that big. Also, I scan them so they show at actual size on the screen (my newer pictures) and they come out at just over 1,000 pixels on the longest size. If I did them any larger people wouldn't see them as they really are, and there's nothing like seeing things at actual size to know if you like them.

If I edit them from A4 size to square so that they fill the gallery picture space they won't enlarge, so they probably don't enlarge until they're at least 1,000 on one side. I'm not sure on this though, even though I've experimented a bit.
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twyngwyn
Community Member
In response to Anonymous

‎20-10-2017 03:05 PM - edited ‎20-10-2017 03:06 PM

when I rang them yesterday they told me techies were still working on it....and they're still working on the combined invoice issue too

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Anonymous
Not applicable
In response to twyngwyn

on ‎20-10-2017 03:15 PM

They're doing something as they work

 

but it ain't whistling

gillians_gallery
Community Member
In response to ruefulroo

on ‎20-10-2017 04:47 PM

The thing I'm really worried about is that they have lost the original pictures and I have to reupload images for over 600 listings 😞

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