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on 20-07-2023 03:02 PM
I recently made a purchase as a guest and subsequently when trying to do anything in relation to this purchase (as it still hasn't arrived) ebay forced me to register so that I could try and contact the seller and report the item as not being delivered yet. So when I set up the account (using the same email address as I used as a guest) the item does not appear in my ebay summary or orders/purchases, etc. So through the account that I created I do not have the item appearing and as such no way of contacting the seller. If I try and view the order details through the email sent confirming the purchase I can still see it but if I try and contact the seller or report the item as undelivered the ebay system just sends me through the process of creating a new account again. Can someone please help me with resolving this as it would appear that ebay doesn't provide any support or assistance.
Solved! Go to Solution.
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on 20-07-2023 03:14 PM
Naturally the item is not going to appear on a different account to which you bought on
I won't go into the other part
There should be something here
eBay Help is at the top of every page
What was the estimated delivery date?
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on 20-07-2023 03:33 PM
I wouldn't necessarily say that naturally it wouldn't appear as the primary key associated with the user database is based on email address. So naturally a database would actually try and link all information based on the primary key.
Aside from this, your advise that I use the order confirmation email to access the order details and contact the seller - when I try this it redirects me to a page to create a new account. So thank you for advising that I do exactly what I had already described.
Please take the time to read and understand the content before providing a response.
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on 20-07-2023 03:40 PM
is the seller in Australia?
are you able to click on any of the seller's items, then ask a question?
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on 20-07-2023 03:46 PM
Simple answer - contact the seller through the account providing the details of the purchase made as the guest. Thanks.
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on 20-07-2023 03:51 PM
I did
Both
And I did not at any point advise that you use the order confirmation email to access the order details and contact the seller
I provided links that may have contained something helpful
But don't worry, I know better than to reply to any further questions you have from now on
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on 20-07-2023 04:04 PM
@sandypebbles wrote:
But don't worry, I know better than to reply to any further questions you have from now on
Ah Sandy, but you didn't provide a link for "warm fuzzy feelings" did you ????
"Start me up I'll never stop......"
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on 20-07-2023 04:06 PM
For starters, you might want to get off your high horse "Naturally blah blah blah" - you come off just a tad condescending....
Secondly, if all you are going to do is put me onto the ebay help links when I have clearly stated ebay doesn't provide any support or assistance then yeah please don't waste either your or my time...
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on 20-07-2023 04:13 PM
OK then. LOL
