Are the tellers really that specialised these days that they can't do both business and personal transactions?  Or do any /all of the things you mention.  I genuinely ask, because I haven't been inside a bank branch for years.

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@lurker17260 wrote:

Are the tellers really that specialised these days that they can't do both business and personal transactions?  Or do any /all of the things you mention.  I genuinely ask, because I haven't been inside a bank branch for years.

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It has more to do with the length of time ie a straight forward transaction would take a lot less time.  And then of course you have the more senior staff in charge of more complex services.

A bit like having an express lane in a supermarket. 

hhhmmm okay, I understand that.  But we don't seem to need "greeters" in the supermarket do we?  We manage to sort ourselves into the appropriate lane (mostly )

Maybe this is not clear to some who have posted..

Its not a case of joining the queue, its being actively approached as I walk into the bank as if I dont know why Im there.

By approaching ALL who enter, they are assuming that ALL need help..another example of treating the general public as if they are stupid..

Im walking in to do business, I can read the signs that clearly define the areas of the bank. I dont need to be stopped and asked what am I doing there..its not a funpark! 

If they want to be helpful- have this person be available to those who need help, stand behind the counter with the sign 'Customer Enquiries' (just out of interest I wonder what percentage of people actually NEED help-??)

It seems to me that this is about PR, an example of Banks wanting to be seen to be warm,friendly and approachable..

rant over 

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@lurker17260 wrote:

hhhmmm okay, I understand that.  But we don't seem to need "greeters" in the supermarket do we?  We manage to sort ourselves into the appropriate lane (mostly )

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mostly........maybe lol   

not unusual for me either to have ended up in an 11 items or less lane with a full trolley

Greeters in banks. I am not an idiot I know whether I need to go to a normal teller or ask for a specialised person. I do not like being accosted by the greeter.

Greeter in shop. One of the supermarkets I go to has a greeter, I hate it. Leave me alone. I'ts one of the big ones yet none of their other branches I go to has them.

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@lurker17260 wrote:

hhhmmm okay, I understand that.  But we don't seem to need "greeters" in the supermarket do we?  We manage to sort ourselves into the appropriate lane (mostly )

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Sometimes we do  😄

I've been to some Coles supermarkets that have greeters to offer baskets on entry and assist to the fastest checkout or self serve pre-exit.

I evade the greeter when I use the bank ............. no eye contact. keep walking.