Tonight on my way home from work, I stopped off at the local Post Office agency to post some things to a friend about 150km away. As I'd been in BigW earlier in the day, I'd already bought a tough envelope and packaged it up before I got there. Once there, the girl behind the counter took the envelope and measured it on the cardboard thingy which was under the counter (I couldn't see it) and told me it was too big, it would have to go as a parcel. Fair enough, she weighed it and told me it would be just under $7. As I was paying her, I asked her how much too big the envelope was, because it seemed pointless buying those particular ones if the postage was going to be extra. She got the guide out and showed me, seriously, it was probably about 2mm too wide.
However, I get that, it was too wide. So I asked her how much it would have been if the envelope had been a little bit smaller - again, trying to weigh up if it was worth buying those envelopes - I don't post much!! She then tells me it would have been $1.80. Another shopkeeper had come over as she was showing me how much too big it was and said very kindly to me "next time, just fold it over a little bit to make it fit and stick it down". I know this girl from being in the shop a lot and I said (not being rude, just chatting) "I wish I'd been told that before I'd paid this time!" at which the first girl who had served me said "Well, I didn't know, did I?"
I understand she may well have not known, we all learn things bit by bit, but was it really necessary for her to speak to like that? A simple "I'm sorry, I didn't realise" and I would not have given it another thought. I think I'm turning into a grumpy old woman 
Rant over!!
Precious 
hhhmmm okay, I understand that. But we don't seem to need "greeters" in the supermarket do we? We manage to sort ourselves into the appropriate lane (mostly 
)
Maybe this is not clear to some who have posted..
Its not a case of joining the queue, its being actively approached as I walk into the bank as if I dont know why Im there.
By approaching ALL who enter, they are assuming that ALL need help..another example of treating the general public as if they are stupid..
Im walking in to do business, I can read the signs that clearly define the areas of the bank. I dont need to be stopped and asked what am I doing there..its not a funpark! 
If they want to be helpful- have this person be available to those who need help, stand behind the counter with the sign 'Customer Enquiries' (just out of interest I wonder what percentage of people actually NEED help-??)
It seems to me that this is about PR, an example of Banks wanting to be seen to be warm,friendly and approachable..
rant over
@lurker17260 wrote:hhhmmm okay, I understand that. But we don't seem to need "greeters" in the supermarket do we? We manage to sort ourselves into the appropriate lane (mostly
mostly........maybe lol
not unusual for me either to have ended up in an 11 items or less lane with a full trolley
@lurker17260 wrote:hhhmmm okay, I understand that. But we don't seem to need "greeters" in the supermarket do we? We manage to sort ourselves into the appropriate lane (mostly
Sometimes we do 😄
I've been to some Coles supermarkets that have greeters to offer baskets on entry and assist to the fastest checkout or self serve pre-exit.
