We’re a small, family-run business based in Australia that has spent years building a strong reputation through hard work, honesty, and genuine customer service. We’ve maintained 100% positive feedback across hundreds of transactions, always gone the extra mile for our customers, and consistently abided by eBay’s rules. Unfortunately, none of that seems to matter when the system fails you. A few months ago, our eBay account was permanently suspended, and our seller funds were placed on hold with no clear communication, no appeals process, and no fair opportunity to resolve the issue. Here’s what happened: It all started with a known issue regarding eBay-generated tracking numbers starting with “EBA.” These tracking codes were not properly updating in the eBay system despite the items being delivered to buyers. We had multiple customers confirm receipt, and many left positive feedback for their orders. Yet, because eBay's tracking integration didn’t update correctly, it appeared as if we were not fulfilling our orders properly—even though we had proof of delivery. We raised this issue with eBay support multiple times and were told it was a technical issue beyond our control. But instead of being resolved, we were issued an MC011 restriction, which froze our payments and required us to submit proof of purchase and invoices for the products we sold—mainly Funko Pops. We provided official invoices from Australia’s only licensed Funko distributor, along with corresponding bank statements, order confirmations, and even a signed letter from the owner of the distribution company confirming our wholesale relationship. All this information was submitted well within the required timeframe, yet it was dismissed without explanation or further discussion. To add insult to injury, our customer service history was completely disregarded. We’ve refunded customers without hesitation, covered return shipping out of our own pocket, and even let buyers keep products after issuing full refunds. On top of that, we were commended in eBay live chat support logs for how we handled a situation involving a suspicious buyer trying to scam us using card returns. Despite all of this, our account was permanently banned, and our funds are still being held months later with no clear release date. eBay has provided us with no recourse, no genuine communication, and no acknowledgment of the documents and evidence we’ve repeatedly submitted. What’s most frustrating is that we’ve always played by the rules, invested in the eBay ecosystem, and built our reputation with integrity. We’ve now had to restructure our own website and remove products like Funko Pops due to the reduced visibility and traffic caused by this unfair ban. We know we’re not the only small business going through this, and we’re sharing our story to warn others and hopefully get the attention of someone within eBay who actually cares. We’re not scammers, drop-shippers, or fly-by-night sellers—we’re a legitimate Australian business simply trying to provide great products and service to our customers. If anyone out there has faced a similar situation, or knows of any way to appeal a permanent suspension and the long-term withholding of funds, we’d greatly appreciate your input. At this point, we feel completely shut out, despite doing everything right. Thanks for reading, and we hope this post can help bring awareness to how small businesses are being treated on this platform.
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