eBay

Can someone please ring me about receiving the wrong product I have paid for? ... View more

I ordered a head unit in July that the seller promised would work with my car's specific model, however they sent the wrong wiring kit, meaning I can't connect it to my car. I tried contacting the seller for a replacement, however they stopped responding after the return window closed in August. Attempting to file for a return or refund doesn't work, as the item doesn't appear in the Item Picker, and the AI chatbot is completely useless - telling me to file for a return through the item page (which I stated I can't do) or to reach out to the seller (even when I've made it clear they aren't responding). I can't even ask to speak to a real agent, as it just tells me I can't since I haven't ordered anything in the last 90 days.  Is there anything I can do here? ... View more

Problem with returning defective item ... View more

I purchased a rare genuine Audi TT 8n 03-06 front radiator grill quattro bage 8n0853736a2zz  but part number 8n0853736a arrived which does not fit my car. I paid US $57.79 + postage. I have sent the seller 2 messages and still no reply. I am so disappointed and don't know what else to do. Athanasios ... View more

How do I locate the bid history of an item i won. I was the only bidder , then I find the selling price is exactly what my highest bid price was. I need the bid history to see what and who bid. ... View more

Hi i ordered a bag as a guest and when i put in my email i made a mistake, all i have is the order number and seller name ... View more

I have been charged GST twice and when complained eBay promised to refund me within 5-7 days. That was October 25th 2025. Today is 11th November 2025. Everyday I've been asking them - everyday they say to wait 24 hours....so not sure what to do... The refunds is 230 AUD - so it is substantial mount of money for me ... View more

I have many items in my cart, but when I go to check out only half of them are there. ... View more

How do I stop ebay.com.au checkout changing from AUD dollars to US?   I am not willing to use this website if it is going to do this, I'm in the Australian Ebay so AUD currency all the way! ... View more

I purchased a Tupperware item which was supposed to have been sent on Sept 25. It is approximately 800 kilometres from Young to Forster NSW but the item still hasn't arrived. How do I get a refund? ... View more

I’ve been trying for hours to resolve an issue about an item that I purchased but haven’t received. I’ve contacted the seller and they directed me to open Amo received case with eBay and I’ve spent around 3 and a half hours going in circles . So I guess I’m not getting a refund then! So much for money back guarantee!!! But HEY!!! They made me a community member now!!! ... View more

Can you link a purchase that you made as a 'guest' to your account? ... View more

Help would be lovely, Thanks in advanced.    I tried to purcahse this (https://www.ebay.com.au/itm/317309892729)  Paying my usual way using Paypal.    The Transcation shows in my paypal, and my bank account. But Is not showing in my recebnt purchases on my Ebay account.  Why??   Who can assist with this.  Ebay Yea right.  Whoch section and email???      ... View more

Item ordered and paid for by PayPal on 15 Oct 2025. Delivery was due at the latest 24 Oct  Now 28 Oct and it has not been received. Merchant: eBay Commerce Australia Transaction date: 15 Oct 2025 Order number: 6a3c4bb7-6c70-4faf-b935-1c2aa1bb7393 Purchase amount: $16.81 TransactionID: 8GE83689VK356503U   please resolve as soon as possible. thank you   ... View more

Why does it take 2 weeks to deliver an item 300kms from Melbourne to Kyabram.  3 hours max and allow 3-4 days is reasonable, or  is the item not actually coming from Melbourne? At nearly 80 I think I could cycle down and back in a week..  ???? ... View more

Hi eBay team, I’ve been dealing with a refund case for weeks now with no resolution, despite it being escalated multiple times. eBay Money Back Guarantee Case filed for Refund. SR# 1-499079279525   I purchased a collectible numbered card, an NFL numbered 2024 Player Auto which arrived in severely damaged condition and with a strong horrible odor. It was intended as a gift for my son, but the card was completely unusable, and the stench reeked the house so I disposed of it after taking clear photos of the damage and the card’s unique serial number (which I provided to eBay and the seller).   I immediately contacted the seller and eBay, and attached multiple photos showing the damage, especially the serial number for proof.   Since the card was unsalvageable, I disposed of it after documenting everything.   After countless calls, emails, and live chats with eBay support, every agent just repeats that “the international team is handling it.” It’s been weeks, and there’s still no real update or action.   However, the international team keeps sending the same generic emails telling me to return the item, completely disregarding my attachments and explanation.   The seller confirmed that eBay is in full control of this case and won’t allow them to process a refund directly. He even said he’d refund me right away if eBay gave him permission.   In one of the last emails from eBay, I was told that appropriate action for my refund would take place by the 22nd of October, giving the seller three business days to respond. It’s now the 23rd, and there’s still been no update or resolution.   At this point, I’ve done everything requested, provided evidence, contacted the seller, and followed all steps in the eBay Money Back Guarantee process, yet the case continues to stall with no outcome.   I’ve been told this has reached senior intervention under the Money Back Guarantee team, but there’s still no progress. I’m just asking for a fair review and a refund to my eBay balance, since I paid using a gift card.   Could a moderator please step in and get this to the correct escalation team? ... View more

Have sold with ebay for years  and there are no changes to my account but in the last month ebay notifications emails have not been received.  I checked my account and all is unchanged and up to date.  No SOLD Item notifications, No OFFER notifications, no Won Item notifications  etc etc  ... View more

I have received any ebay notifications by email for over a month now.  No SOLD notifications emails  no Offer notifications emails No invoice notifications either.  I have sold with ebay for years and i have not changed anything. Has ebay made a communications system error ?  ... View more

Buyer is not responding to messages. The listing is confusing in the description it states the body of the camera only. then in the later description it states with lens and card. can I trust this seller they have no reviews and is not responding to questions. ... View more

Sold a brand new/in box item. Buyer stated that upon receiving that item was bad and broken???? - asked me to allow return item/refund - I said no as non-return item. Buyer contacted eBay and eBay told me item was cancelled and funds refunded and that buyer would return item. To date, have received no return item (now a NOT brand new in box item but a used item hahah) after six weeks can't find any way to message eBay apart from going though the annoying bot they have to block and challenges to their operations. Help appreciated.  ... View more

Recently I purchased an advertised 300watt portable solar panel for a planned camping trip. Unfortunately the panel was not or even close to what was described. In fact I had an old 120 watt panel that provided more power. I got back to the supplier and after a lot of messages he identified that the panel was not able to generate 300 w but 90 max, he discovered from the manufacture engineers. So I was ask to return it which I did as per their instructions and in original packaging. Then again after over a week I am told that I will receive $70 dollars back instead of $139. Because of packaging issue.  I believe this is not right, I have noted that the seller is still advertising these panels even though he has further information.  So maybe EBay au needs to check some of the sellers.  Note have not seen $70 dollar refund yet. This style of business doesn’t support the pub test. ... View more

I paid $35.90 on 13.08.2025, order no: 05 - 13451-79098, for a pair of sunnies which have not arrived.  How do I obtain a refund? ... View more

Bought a product that lasted 3 days after contacting the seller he informs me that once the item is out of the box there’s no warranty and they won’t refund or send a new one  ... View more

What do I do if an item purchased in July has not arrived and the seller has not responded to my messages?   ... View more

i purchased item id 226695209101 order number 10-13539-56277 and it does not show in purchased items, Paypal shows the item has been paid for. Can you please advise on this item. ... View more

WHY DID EBAY TELL ME  THAT  MY PARCEL  WAS TRYED TO BE DELIVERD  TODAY  BUT NO ONE WAS HOME  THAT IS  WRONG AS I  HAVE  BEEN AT  HOME  FOR  THE LAST 3  DAYS  AND WILL  BE  FOR  THE  NEXT TWO ... View more

WHY DID EBAY  MESSAGE  ME  THAT  MY  PARSEL  WAS TRYED  TO  BE  DELIVERD  BUT  NO ONE  WAS  HOME    THAT IS NOT TRUE  I  HAVE  NOT  BEEN AWAY  FROM  HOME FOR THE  LAST 3 DAYS AND WILL  NOT BE  AWAY  TILL  FRIDAY THE 5 TH   ... View more

The order number is 26-12847-72647. ... View more