eBay

Purchased a supposed 25.4mm bore wheelbarrow tyre but only 25.02mm as shown in photo sent to seller. Suggestions by seller were for me to file down axle (which is bizarre) then to return it for a refund (why should I do this when they mis-advertise and send an incorrect product?). They then sent me 1 correct bearing when the wheel obviously needs 2 bearings. They refuse to send me a form to update my previous excellent review I gave before trying to fit the wheel. They have offered to send more bearings but none has arrived. I am unable to make contact through Ebay as their options do not provide for my circumstance. Worst seller I have ever encountered and if nothing is done; I will definitely never buy again through Ebay.   ... View more

I recently made a purchase for $400, the seller sent it to the wrong address, then the controller was faulty, the advert says that items are sent within 1 day, 3 days later, I tried to cancel the order, but the seller posted it instead. I left neutral feedback, but now it's disappeared,  how can this be beneficial for future buyers, if sellers are getting feedback removed? It's not a level playing field.   Anyone else experienced this? ... View more

Today I received this text msg: "Don't miss 15% off* vintage Gucci, Dior, Prada & more from Japan sellers. Use code https://ebay.us/****  *T&Cs apply. SMS 'Stop' to 0*******" I want these unsolicited ads from ebay to STOP! I tried texting the number on the text but it didn't go through. Is this a scam? ... View more

Fake perfume that demand high price so you think it a real deal ,and you have to return the fake item to the seller so he/she can sell to the next sucker ,should we just put the item in the bin get money and learn from it.Better report seller to the police so they can deal with it or it  will keep on happening . Food for thoug ... View more

Thank you, as I think that this seller is very unwell ! ... View more

Hi, I bought a camera on ebay and used Pay in 4 on PayPal, when I clicked to complete my payment it loads and suddenly there's an error on eBay. PayPal already deducted the amount in my bank account but on eBay the camera that I purchased is not in my purchased tab. When I check on my PayPal I saw the transaction there but its pending and theres a quote saying "This is a temporary authorisation to make sure your payment method can cover the payment. Your payment method will be charged when Pay in 4 completes your order." What should I do? should I just wait and see if my payment will go thru or it will refund me automatically? Thanks ... View more

I would like a refund on these slippers .amount of $49.00 seller info EBAY COMMERCE AUSTRALIA PTY LTD ORDER NUMBER 22-12059-92667.I am a pensioner and can't afford to lose this money ... View more

I made a purchase, the payment was paid by pay pal to eBay commerce. But now i don't have a order or tracking number  and the seller did not receive  the order. so no one can help as i don't have a transaction number and you cant talk to any one from eBay. Can anyone help please? ... View more

Hello everyone, I want to share a frustrating experience I had with a portable power station I purchased from a seller  on eBay in December 2023. I didn't use the product until March 2024 when I went on a camping trip, only to discover that it was faulty and wouldn't switch on. Naturally, I reached out to eBay for help, but since it was past their 30-day return window, they told me they couldn't assist and referred me to the seller directly, citing Australian Consumer Law which provides a 1-year warranty. I contacted the seller, and they asked me to return the product at my own expense, and they'd send a replacement. To add insult to injury, they expected me to pay for the postage of the replacement as well. I refused to pay for the postage, so I decided to visit their factory in person, only to find out that it wasn't actually the seller but a processing center for multiple sellers, including this seller. I returned the item in person, so the seller has the power station, but they still refused to issue me a refund and insisted on sending another power station. I declined their offer because I couldn't trust the quality of the replacement. eBay remained unhelpful throughout this ordeal.   EBAY kept directing me to the ACCC, who then referred me to Fair Trading. Despite providing all the necessary details and filling out forms, Fair Trading couldn't reach the seller as they didn't respond. My only option now is to escalate this to NCAT, but even that may not be effective if the seller remains unresponsive. What's even more frustrating is eBay's stance on this. They say they'll contact the seller but refuse to give me any assurance or information about whether I can get my money back. When I asked for clarification, they cited "privacy reasons" and ended the chat without resolving my issue. It's not just about the $350 I spent, but the principle. eBay needs to do better in protecting its buyers. If a seller refuses to honor the warranty or fails to provide proper support, eBay should hold them accountable by fining them, suspending their platform access, and refunding the buyer. This would restore confidence in purchasing through eBay. I want to make sure other buyers are aware of these practices and don't fall victim to shady sellers who disregard Australian Consumer Law. Please be cautious and share your experiences so we can push for better safeguards on eBay.    Amazon returns policy is top notch, if something is not working, they will accepted, easy!!!   Thanks for reading. ... View more

Now, if I sell a tracked item and it gets lost. Does that mean it's my problem and have to pay for the lost item. Thanks. ... View more

Hi bought ; Delivered on Wed 24 Jan Return window closed on 23 Feb. Wireless Carplay For Mercedes Benz NTG4.5 Becker Module Android Auto Navigation AU $300.53 Sold by:     I had it for literally 6 weeks when it stopped working... have tried talking to seller but nothing.. offered me 30% refund... no way ... spoke to Manufacture and they said its faulty and a bad copy from China. I have asked 25 time for seller to provide a return adress and he won't. Keeps saying once returned then will refund... I have know checked others complaining on the sellers site that the same thing happened to them. He even removed my option to return and also to provide feedback... I have tried everything and am not happy as currently $285 out of pocket with a bad copy from China.  Please help as it is alot of money and so unfair.  ... View more

I recently, unsuccessfully, bid on a relatively inexpensive brooch;  sub $100.  There were 3 bidders and 7 bids.  My bid name was abbreviated, as is usual, all other bids had:  private listing - bidders’ identities protected.  I backtracked this information from an email that stated I had been outbid as, in my eBay account the item in my watch list and in bidding history has been removed.   My question: shouldn’t buyers be able to keep records of their bids and items on their watch list until they decide to delete them from there account.        ... View more

Unable to communicate with seller who has not fulfilled his/her obligation to send items even after payment was made and multiple emails were sent.   I waited patiently and gave sufficient time for postal service to deliver items knowing sometimes they are slow in their service.   I was simply ghosted and never received items purchased..   How do I go and report this seller to ebay?   c.c.   🙂 ... View more

Today I got a great offer which was over 99% off the BIN price. I claimed it as soon as I saw it, the went to the checkout and payed. About 10 minutes later, the seller cancelled citing "Out of stock or broken". I do not beleive this as I'd just received the offer, why would it suddenly be out of stock or broken? I messaged the seller asking why it was cancelled, and no reply at this point. Was this seller just trolling, and what can I do about this situation?     ... View more

When ordering stuff from eBay, one is shown a message suggesting that one may claim 1 pending gift. After a few more steps, such as participating in a lottery type, one is told that one has won some brand names pot called Le Creuset. This leads to paying for postage of $3. This leads to the website accessing your bank account without authorisation. ... View more

The seller has let me know that he is unable to post the item and suggested I "request a refund from eBay", but there is no option to refund before the delivery date and I want my money back as soon as possible so I can purchase from somewhere else. I have used the "contact an agent" feature but was unable to find any help there either. Do I really have to just wait until the estimated delivery date? ... View more

There used to be a forum on ebay many years ago to post "wanted to buy" ads- does it still exist? ... View more

Do you have to go through checkout with Ebay. when you are going to pickup item and pay by cash ... View more

I have put on a maximum bid for an item . It is nowhere near my maximum bid with 2 days to go. I would like to lower my maximum bid if it is at all possible. If I not I am happy to wear it as it is my own faulf -but worth a try if I can lower thebid. ... View more

Hi all, I ordered an item which was tracked as leaving country of origin but then no further progress. Another item from seller posted a day later arrived. After waiting a week contacted seller and suggested tracking item in postal service in receiving country which showed that item was in transit. After waiting until the date suggested by the postal service tracking service then opened an enquiry with that postal service. Their investigation concluded that the item was lost.  I notified seller and ebay and received a refund. The item then arrived a week later. I cannot find anywhere to make ebay reinstate the charge or even to notify them that the item did arrive  as the item is listed as case closed with no ability to appeal or reopen the case.  Ebay tracking showed the item marked as arrived.   Did the seller have to pay the refund? Will paying the seller back directly mean I am going outside of ebay's policy and can I be charged again by ebay when they bother to look at their tracking? Any help from ebay staff or a seller appreciated.   ... View more

This is starting to happen more regular now that I look for products listed as in AU, but when you purchase it doesn't arrived by the delivery date and shows as in transit but you find out that it isn't at the courier as it is coming from China 1st. The seller just puts it in the system and waits for it to arrive before sending it on. I made my purchase on the fact that it was already in this country so would not have to wait as long because it was a gift. Something needs to done to stop it being advertised incorrectly. ... View more

purchased an item, seller got the listing price wrong, now tells me the item is damaged.and wants to cancel the transaction, withing 15 miniutes or so the item listing is changed and the new price is listed, so cleqarly he has undamaged stock. I said I wish to continue dont want to cancel the sale, he has replyed saying he cant sell damaged stock. its obvious that because his listed price was too low by mistake he is trying to get out, but he is not telling the truth, I had the item in my watch list for days before I bought, I throught the price was good but didnt think it was wrong. ... View more

I can no longer see Item number, sent date, feedback status ... View more

Hi I purchased a new microwave on Ebay in October 2022.  It's now faulty.  Not working flashing power.  I contacted seller and they said send video of faulty item.  I did that twice.  Now no reply and my purchase doesn't come up in Purchase History only via original emails so I can't ask Ebay to step in.  Can't find a general email for Ebay so I am lost.  Do I just place a negative review to jolt the seller.  Any tips.  Thanks Greg ... View more

Why won't eBay respond to my emails asking for a full refund on goods that were not as advertised? I bought a boxed set of DVD's, advertised as new and unopened. When they arrived, 5 of the DVD cases were damaged, one was damaged internally and the DVD's were sliding around inside the damaged case. Interestingly,  the 2 undamaged cases were the 2 on the outside of the set. The box that housed the DVD's with the printing and graphics was worn on the corners and along the edges, not damaged, the printing had worn off down to the cardboard. I contacted the seller, who said he had bought many things from Amazon and they were in perfect condition, so my purchase must have been damaged in transit. He said he would let eBay decide and they gave me a refund of $100, I appealed against their decision and demanded a full refund $142.80. I have sent eBay 2 further emails and have not had a reply to either. I have sent pictures of the damage to the cases and the box and have had no reply. I sent the request for a refund within 15 minutes of receiving the package, this is the reply I got from the seller Sorry I have proof that it was ordered directly from Amazon US (this is the third sale, & the first time something like this happened) Everything was intact when it was sent. The damages to the cases were most likely caused by transport, although four out of seven cases would appear exceptional The stains & marks on the discs are from poor handling and/or use Ebay will have to decide on this matter as to the amount of deduction I think he agrees that the damage was from poor handling during use difficult in less than an hour of receiving them. Any idea how I can get eBay to respond to my emails? ... View more