How to get refund whne seller refuses to provide a return address

[melly674]

Hi bought ;

Delivered on Wed 24 Jan

Return window closed on 23 Feb.

Wireless Carplay For Mercedes Benz NTG4.5 Becker Module Android Auto Navigation

AU $300.53

Sold by:

I had it for literally 6 weeks when it stopped working... have tried talking to seller but nothing.. offered me 30% refund... no way ... spoke to Manufacture and they said its faulty and a bad copy from China.

I have asked 25 time for seller to provide a return adress and he won't. Keeps saying once returned then will refund... I have know checked others complaining on the sellers site that the same thing happened to them.

He even removed my option to return and also to provide feedback... I have tried everything and am not happy as currently $285 out of pocket with a bad copy from China. 

Please help as it is alot of money and so unfair. 

[sandypebbles · Accepted solution]

The seller has horrid feedback, going back for a full year and longer, the time to 'check' is before buying so these issues can be avoided . 5 pages plus of neg after neg, those were there long before your purchase 

eBay are not going to do anything after all this time

And 25+ messages should tell you the seller has no intention of doing anything

The seller cannot 'remove' the option to open a dispute nor can they 'remove the option to leave feedback' there are time limits in place from eBay to do those things

You could try a PayPal case if you paid that way, or a bank charge back if all else fails

Checks a seller's feedback before buying and you can avoid issues like this

[melly674]

Why doesnt Ebay stop them from trading.... they are abviously scam artists?

[repentatleisure1952]

Because people keep buying from them without checking feedback.

[sandypebbles]

Why did you buy from them? The feedback was there and you bought anyway. Why would eBay 'do' anything when buyers keep choosing to support them?