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Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Checkout not working

The button which says confirm and pay isn't working. Stays grey . Cant process payment for purchase . No email or notice from eBay saying there's an issue. There is no card issue. There is an ebay issue.

Resolved! Confirm and pay button not working

The button which says confirm and pay isn't working. Stays grey . Cant process payment for goods . No email or notice from eBay there's issue. No card issue just the button isn't working via app or internet . Anyone ?!eBay not helping the ai doesn't ...

eBay won't let me log in, strange message

Hi, All of a sudden I am getting this message. Pardon our interruption...As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this website w...

User avatar by • Community Member
  • 1090 Views
  • 37 replies
  • 1 Helpful

Listing photos not true to camera image

When creating a listing withn the app, photos taken with the camera function are not true to the image visible when the photo is captured. They are zoomed out and then need to be cropped every time. This is a new problem - this never used to happen.U...

Mark as sent button not working

I need to return an itemi have returned it via courier and when I open the return request I press on the button “mark as sent”it then proceeds for me to confirm the return shipping numberit asks me to confirmwhen I press the confirm button it doesn’t...

User avatar by • Community Member
  • 52 Views
  • 0 replies
  • 0 Helpful

Account not showing purchase

I purchased a product on eBay, got a notification email re tracking a package. Received package but seller had not paid the correct postage. My post office did not charge me the amount but asked me to contact the seller to notify them. When I went in...

User avatar by • Community Member
  • 95 Views
  • 3 replies
  • 0 Helpful

low sales

I have over 650 items listed. Suddenly my sales dropped right off. when I try to look up my listing I cannot find them. Why??? They are showing as active. Am I doing something wrong???

User avatar by • Community Member
  • 112 Views
  • 3 replies
  • 0 Helpful

Unable yo log out

G'day,I am not able to log out as ebay claims I am a bot.....not a bot I just move quickly when Im on Ebaycan you fix please so I can logout when I want.cheers mateGreg

User avatar by • Community Member
  • 62 Views
  • 2 replies
  • 0 Helpful

Log in and out

Hi again, so I finally logged in but am unable to log out, the same msg below appears ( same msg as logging in). Pardon our interruption...As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons t...

User avatar by • Community Member
  • 48 Views
  • 2 replies
  • 0 Helpful

Access denied error when escalating request for item not received / asking eBay to step in

I cannot ask ebay to step in my case 5219871896, I have this error everytime I try: Access DeniedYou don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.Reference #18.377f4f79.1580724946.5121ee...

User avatar by • Community Member
  • 651 Views
  • 9 replies
  • 0 Helpful

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