Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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unable to login properly

cannot login on my Ebay account the website does not load properly it keeps flashing and continually opening new Ebay websites to my Ebay account site is unusable

User avatar by Community Member
  • 143 Views
  • 2 replies
  • 0 Helpful

passkey when signing in

Is anybody else as sick of that passkey thing as I am.I am sick of my signing in being hijacked taking me to the passkey thing instead. Ebay are not listening. I have contacted them, but they don't care.How can I get rid of it?

User avatar by Community Member
  • 556 Views
  • 10 replies
  • 1 Helpful

Payment summary this month is in html code

Ebay's monthly email with the announcement of "payment summary ready" has a link in it, and when I click the link, it takes me to the summary page, and when I click the summary, instead of opening a summary, it opens a page of computer code! When I w...

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Resolved! Watchlist categories not working.

Over the past 2 weeks I have only been able to save items to the main 'watchlist'.I have multiple categories in the watchlist menu, however there is no 'add to list' option on the item page, only 'watchlist'.I can open the different categories by goi...

List item

I am trying to list an item pressing on the blue tab to list. It then goes to how to list items in 4 separate boxes. I have listed many times before. Help!

User avatar by Community Member
  • 723 Views
  • 1 replies
  • 0 Helpful

Reviw bid window not showing confirm button

Information on the place bid screen is vertical, not horizontal. When you hit review bid button, the information is also vertical, making the confirm button out of vision/not allowing you to scroll down to the confirm bid button. I have tried on a di...

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User avatar by Community Member
  • 167 Views
  • 1 replies
  • 0 Helpful

Ebay Broken !

As soon as I close a pop up , the web page no longer functions ! I have tried 3 different browsers . Chrome / Firefox and AVG .. This has started just a few days ago !

User avatar by Community Member
  • 1622 Views
  • 3 replies
  • 1 Helpful

Downstream Service Failure in LDS

Hi, I am currently unable to edit 31 out of 250 of my ebay listings both via the web and the app. I am getting a service error stating Downstream Service Failure in LDS. I have tried usual trouble shooting (clearing cache etc) and nothing seems to be...

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Viewer Count and Listing Visibility Concerns

Hello eBay Team, I appreciate all the efforts to support sellers. However, I have noticed significant fluctuations in the viewer counts on my listings that don't seem to match my usual activity or changes I've made. I understand that eBay controls ho...

User avatar by Community Member
  • 179 Views
  • 1 replies
  • 0 Helpful

Listing Quality Report - Cannot locate

Apologies if this has already discussed.I have read the help files and looked everywhere accept the right place and I cannot locate the "Listing Quality Report" we are a Premium Store assuming this should be available to us? In Seller Hub I click on ...

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User avatar by Community Member
  • 163 Views
  • 1 replies
  • 0 Helpful

Resolved! International excluded bids still bidding

Hi, I have listed an item and excluded overseas locations. I have noticed that someone from overseas has bid.(not the top bid at the moment) I re-checked my ecluded locations and noticed that i missed checking 1 box. Yesturday i revised the listing a...

User avatar by Community Member
  • 224 Views
  • 2 replies
  • 0 Helpful