Buyers removing Neutral and Neg feedback

[gpx5000]

I recently made a purchase for $400, the seller sent it to the wrong address, then the controller was faulty, the advert says that items are sent within 1 day, 3 days later, I tried to cancel the order, but the seller posted it instead.

I left neutral feedback, but now it's disappeared,  how can this be beneficial for future buyers, if sellers are getting feedback removed? It's not a level playing field.

Anyone else experienced this?

[twyngwyn · Accepted solution]

Go to HELP (top of page) and type in feedback removal

[sandypebbles]

Your heading states 'buyers' removing feedback (which means you)

The seller cannot remove feedback themselves 

They can report it to eBay, the bots can pick up on things or sometimes feedback does just vanish for no reason (although rare)

Nor are sellers obligated to accept cancelation request

After first sending to an address other than the one you gave, then sending something faulty, why go again?

The seller in question has rubbish feedback and you chose to buy anyway

Plus the dangers of buying something like this from random sellers not authorised to sell the product, which is not going to be up to safety standards 

And their images are lifted from other sites

What did you say in the feedback?

In any event, feedback is not ever a level playing field

All buyers can only ever get positive feedback (or no feedback) even if they are the worst buyer to hit eBay

Buyers always have a choice who to buy from, and choose not to support dodgy sellers who are selling rubbish and using photos from other websites 

Unlikely any other buyers who want to support these sellers would care what your feedback said

And neutral feedback does not even affect the seller's feedback % in any case

After all that nonsense, a neg within the feedback rules would have absolutely been warranted 

[gpx5000]

Sorry, I meant seller. I only bought 1 item, this was the same transaction

[gpx5000]

I just put that the seller posted my item to another address, not my ebay address, then I said I contacted the seller regarding a suspected faulty controller, to which I got no response, so buyer beware. I left neutral, as I was going ho buy another item they have for sale in a few months for my off grid house, im building.

[*casey*]

Please correct me if I'm wrong but  from what you've told us regarding a $400 item :

The seller posted late

The seller posted to the wrong address

When you received it, there was a fault with the controller

No answer to my question about the MBG so presuming instead

You contacted the seller and had no response.

You left neutral feedback, which has since  been removed, similar to 

"Seller posted my item to another address. I contacted the seller regarding a suspected faulty controller, to which I got no response, so buyer beware"

You left neutral feedback instead of negative because you  were going to buy another item they have for sale in a few months .

Seriously ?

This in spite of the seller having sold 90 items, only receiving 7 positive feedback  from buyers (3 more than a year ago)  and a negative feedback stating  "Fraudulent seller, no item no communication. Do not buy from this seller"

[gpx5000]

I received no communication from the seller.

[*casey*]

"I recently made a purchase for $400, the seller sent it to the wrong address, then the controller was faulty"

Did you file an " item not as described" dispute  through eBay's Money Back Guarantee ?

90 items sold

Only 12  feedback  for selling received with 3 of those over a year ago.

A   neg and three positive 'Automated Feedback'  from eBay.

I agree with Sandy , such a shame that you didn't leave a warranted neg within the feedback rules , to warn other buyers

[gpx5000]

Yes, I got onto ebay support, they said the seller has removed 4 neg or neutral feedbacks, as they didn't agree with what was said. Makes a joke of the feedback system

[sandypebbles]

Once again, the seller cannot remove feedback. It is not possible, so eBay has told you rubbish.

If feedback was removed it was removed by EBAY, not the seller.

But it seems you would rather believe what you were told from an eBay staff member who was reading from a script, rather than factual replies from members who know what they are talking about

[gpx5000]

So from what I was told, was the seller can request removal of neg ot neutral feedback, it gets looked at by AI, then removed, no human, apart from the seller are involved. And feedback can't be reinstated once removed