How do I file a dispute with a seller on eBay

[kobi64]

Bought a product that lasted 3 days after contacting the seller he informs me that once the item is out of the box there’s no warranty and they won’t refund or send a new one 

[twyngwyn]

File an 'item not as described' dispute, within 30 days of arrival.........

Warranty is ONLY good for Australian authorised sellers

[lezned-toycollector]

You state that the item lasted 3 days, so your post reads as though the item arrived as described. What exactly do you wish to dispute?

In the vast majority of transactions on eBay, there is indeed no warranty. If this is the case in your situation (which I suspect it may be) there is no way of forcing a seller to provide a warranty when they are not legally required to do so.

[kobi64]

Item number 126965701036

[kobi64]

I wish to get a refund for an item that doesn’t preform as it should have this was a nail puncher that I used to punch floor nail nothing out of the ordinary and it should have lasted longer the seller claims that warranty only applies if the item is still in the box so basically for warranty to be valid you need not ever use it

[lezned-toycollector]

Please ignore the advice you have been given to open a fraudulent "not as described" return request. Nobody here should ever advise you the breach eBay policy, and those offering said advice most definitely know better.

You have stated yourself that the item worked as intended when you received it, but it didn't last as long as you expected. So by your own admission, the item was exactly as described when you received it. FYI... "not as described" does not equal "warranty". They are 2 very different and completely unrelated things.

Opening a return request using the reason "not as described" is a blatant misuse of the return process. This is not permitted under eBay policy, and doing so may well result in account sanctions for yourself.

You have a genuine warranty situation - on an item that has no warranty. On this occasion, you are simply NOT entitled to any compensation at all - despite the extremely poor advice you have received. At the end of the day, write it off as a lesson learned, and move on.

[sandypebbles]

There is zero warranty and never was, the seller is not in Australia and not an authorised seller of the item, hence zero warranty can be provided 

You bought from a seller in the USA who is not only drop shipping and copying other people’s photos

Open and follow through with an item not as described dispute

Avoid supporting dodgy sellers and you have fewer issues

[*casey*]

A US seller who may be dropshipping by the look of the  copied images.

Use the information in this link to open an item not as described claim if it's within 30 days of receiving it.

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

[twyngwyn]

what is the item number?