fully agree with roserobin and youcandoit

I don't mind greeters anywhere, and in banks where I rarely go appreciate it.  Not all of us are so savvy.

Also in KMart there was a greeter there yesterday who I rreally welcomed as it's a huge place and it was good 

to get a straightforward direction instead of trawling round the store.  I don't consider it accosting, just 

helpful.  Each to his/her own. 

I get really anoyed with these greeters when there is a long que of people waiting and have suggested the best help they could be was to get in a teller box and serve a few people.

 

Even last night at the local Kmart I walked up to the check out where two check out operators were working, one they shut up and walked away leaving a que with more people waiting then there were in the store, I placed my items on the closed check out as I walked out the door, and these stores wonder why sales are down. 

I get really anoyed with these greeters when there is a long que of people waiting and have suggested the best help they could be was to get in a teller box and serve a few people.

 

yep, exactly.

 

yesty there was no greeter in the bank. don't know if they gave it up cos hubby (and probably some other people were not amused and told them so) or if it depends on the day/time.

If you have a Bank account  you should have sufficient knowledge to know that general transactions are to be done at the Tellers counter. The person asking you is being courteous as there are many people who do not know whether to go to the service counter of the tellers counter.

 

Also each individual teller generally has their own log in , so it is not that easy for someone to just jump on "the counter"

 

 

It is not a profound lack of manners, unless someone is being disprespectful. The reason they are asking the people behind you is to ascertain if one is in the wrong queue r if they have a transaction or request that does not require a teller. Yes I know what I said about general transactions but all too often people with cheque deposits can drop the cheques in an express deposit box rather than standing in line.

 

Customer service relates to the manner in which you are treated by an organisation. It does not mean that those working for Banks or any organisation are required to listen to the sarcastic and sometimes rude comments customers make.

yes they are and its not because of the number of products available it is because business bankers receive diff training to personal bankers. And seriously with all the legislation around biz accounts the separation is required. 🙂

well in Woolies the staff ask if they can help you with the self serv and then leave you stranded. Atleast the Banks dont say aah ud like to draw money and point u to an ATM after u have waited in a q ( how lazy is my typing :)) )

I suggest you change Banks

Actually some Post Offices are going that way (pointing you in a direction of a machine). One near us has 2 self serve machines, one you can pay your bills on and another one you can do your own postage calculations, pay and get the postage sticker. They did have a staff member trying to divert customers to the machines the other day, but she did show them how to use them.