Deb, that is exactly the problem here. My beef is that they come and do a two minute fix, in one pit, where we have two pits close by, and clearly it needs more than a two minute fix.

If they calculated the cost of sending staff from Telstra and staff from Foxtel, several times each year instead of just insisting their workers actually fix it instead of applying bandaids, it would save a lot of frustration.

I need my phone for a very special reason and, I have told them that, but unless I can offer up myriads of pieces of paperwork completed by wasting time of doctors and hospitals, which is really not exactly applicable anyway, they won't attend quickly or fix it correctly. The lack of a phone is extremely stressful for every minute of every day. I feel like I live in a third world country.