SMART SEND COURIERS

just-it
Community Member

on ‎17-11-2011 12:45 PM

Has anyone had any dealings for Smartsend Couriers? Two deliveries of mine to ebay buyers arrived damaged. The first case involved FOUR speakers, all four had external damage. Contacted them and they said "sorry you were not insured". Fine

Then last week Smartsend delivered yet another parcel of mine to a buyer (it was a subwoofer which, for some unknow reason, had a sheet of glass adhered to the top of the speaker) which turned up with the corner of the glass top smashed. Contacted smartsend - the parcel was insured - their reply was "we dont accept items with glass" and the insurance will not compensate you. How's that. So ebayers beware of Smartsend Couriers!!

twyngwyn
Community Member

on ‎17-11-2011 12:48 PM

thanks for that...I use e-go.com.au
they're excellent

just-it
Community Member

on ‎17-11-2011 12:59 PM

Thanks, will check them out
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carls*world
Community Member

on ‎17-11-2011 02:10 PM

Yes, had very close dealings with them, as they are part of Allied Express, who I used to drive for.
Always been the case as far as insurance goes, will come up with anything to avoid a claim, after the fact. Won't disclose much voluntarily up front.
Can't say who I'd recommend to use as a private party, as I now use work's TNT or Toll accounts to send anything bigger. And they don't cater for the casual user.
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nouveau_retro
Community Member

on ‎17-11-2011 02:14 PM

Try Temando, also Pack and Send for fragiles like speakers.

just-it
Community Member

on ‎17-11-2011 02:32 PM

You are right - anything to get out of paying a claim. I will search around to see if I can find a more reliable courier.

thanks!
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just-it
Community Member

on ‎17-11-2011 02:33 PM

Oh great, thanks will try Temando. I have used Pack and Send before but they tend to be rather expensive and buyers usually dont want to pay the courier charge.
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lyndal1838
Honored Contributor

on ‎17-11-2011 05:17 PM

Has anyone had any dealings for Smartsend Couriers?


Never have and never would after hearing anecdotal evidence in the industry
After 22 years in the industry you learn which companies to avoid.

just-it
Community Member

on ‎18-11-2011 02:53 PM

I wish I had heard it before I used them!
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xmasgirlfish
Community Member

on ‎17-04-2012 09:15 PM

received an


 email but not through ebay from this company not sure how they got my email address but thankfully i looked at the discussions and will not be using them

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