SMART SEND COURIERS

[just-it]

Has anyone had any dealings for Smartsend Couriers? Two deliveries of mine to ebay buyers arrived damaged. The first case involved FOUR speakers, all four had external damage. Contacted them and they said "sorry you were not insured". Fine

Then last week Smartsend delivered yet another parcel of mine to a buyer (it was a subwoofer which, for some unknow reason, had a sheet of glass adhered to the top of the speaker) which turned up with the corner of the glass top smashed. Contacted smartsend - the parcel was insured - their reply was "we dont accept items with glass" and the insurance will not compensate you. How's that. So ebayers beware of Smartsend Couriers!!

[twyngwyn]

thanks for that...I use e-go.com.au
they're excellent

[just-it]

Thanks, will check them out

[carls*world]

Yes, had very close dealings with them, as they are part of Allied Express, who I used to drive for.
Always been the case as far as insurance goes, will come up with anything to avoid a claim, after the fact. Won't disclose much voluntarily up front.
Can't say who I'd recommend to use as a private party, as I now use work's TNT or Toll accounts to send anything bigger. And they don't cater for the casual user.

[nouveau_retro]

Try Temando, also Pack and Send for fragiles like speakers.

[just-it]

You are right - anything to get out of paying a claim. I will search around to see if I can find a more reliable courier.

thanks!

[just-it]

Oh great, thanks will try Temando. I have used Pack and Send before but they tend to be rather expensive and buyers usually dont want to pay the courier charge.

[lyndal1838]

Has anyone had any dealings for Smartsend Couriers?

Never have and never would after hearing anecdotal evidence in the industry
After 22 years in the industry you learn which companies to avoid.

[just-it]

I wish I had heard it before I used them!

[xmasgirlfish]

received an

 email but not through ebay from this company not sure how they got my email address but thankfully i looked at the discussions and will not be using them