Yes, I’ve had bad experiences with Smart Send. Here’s the chronology regarding three parcels.
1. When the parcel didn’t arrive, the seller followed up. Smart Send swore it was delivered to the right address and implied that I was lying. A couple of weeks later, a kind woman let me know that the parcel was at her place. I picked it up and the seller let Smart Send know. Apparently the courier was in a bit of strife for this.
2. A calling card was left. As per the instructions, I went online and selected when I’d like redelivery. I selected the following Monday. It didn’t arrive. I called Smart Send on Tuesday and they said it would be delivered within 48 hours. It didn’t arrive so I phoned on Thursday. The woman who served me was rude and unhelpful, and said it would be delivered within 48 hours. I said I’d been told that 48 hours earlier, and she said that the clock restarted when I called them again and spoke with her. I had to get the seller to sort this out with Smart Send.
3. Despite the delivery confirmation telling me a parcel had been delivered today, it hadn’t been. Another kind woman, who lives in the same complex as where parcel 1 was delivered, let me know the parcel was at her place. She lives at a different number and on a different street than I. Whether or not that’s the same courier as the one who messed up delivering parcel 1 is not something I’ve confirmed, so possibly it’s the one courier who keeps messing up.
So, in my opinion, Smart Send is extremely unreliable, based on the experiences I’ve had.
