i would have gone to look myself if something that shook my house happened, straight away. although i know my neighbours would also be drawn outside too.

if she called when she says she did it should be recorded, including what was said and by whom.

what if that driver was alive and was left all that time and only passed away because no one found him in time?

they say minutes count in emergencies. waiting 4 or 5 hours to respond is just crazy. not the caller but the police, questions should be asked as to what failed here.