Feedback is not compulsory and it an idiosyncrasy for ebay, we do not get feedback score rating from our customers showing on our website nor do we have a listing of happy customer listed on our warehouse door as they leave, many people stress far too much on it.

As a seller we leave feedback on payment as we see it more as advertising so our customers can find us again in their own feedback list when they need us again.

Statistically, we only receive around 30% of returned feedback so around 70% don't bother and from my understanding 30% is a good result. This is compared to marketing companies who you can pay to do projects to check your services with your customers. These marketing companies are happy with averages of about 17% of people who respond to this type of campaign and this is with some sort of incentive attached to make the customer respond!

At the end of the day provide a fab product with great service, understand that a certain percentage of people will not pay you, know that you can not be 100% perfect as you cannot please absolutely everyone (even if you try too), behave in a professional manner and treat everyone the way you'd prefer to be treated and ebay will be fun 99% of the time. 🙂