Look, I pursued this ad infinitum with Pitney Bowes who, after undertaking to find a package which is no longer missing told me they don't refund and kicked me back to eBay who did no more than cloud the issue even more with ridiculous linkages and inadequate response options, lack of document upload facilities....etc. Paypal is just as useless. My particular paradigm is that eBay will continue to do as they like, and your apparent mindset is to enable just that.