Returned item, eBay provided wrong return address label?

kratos_1000
Community Member

on ‎12-09-2019 11:26 AM

I returned an item using a prepaid auspost label provided from eBay, however, the address on the label was the seller's previous/old address, he now lives somewhere else. I think from here on it should be up to the seller to sort things out.

I don't want to have to keep chasing this up even more, how can I get my refund?
0 Helpful

imastawka
Honored Contributor

on ‎12-09-2019 01:16 PM

Yes, seller's fault for not updating their details with ebay.

 

Ask ebay to step in on the case to get your refund.

kratos_1000
Community Member

on ‎12-09-2019 03:20 PM

I see, I already asked ebay to step in to get the refund in the first place, after they sent the label, i put the tracking details and now the case appears to be closed, i can't update anything about the refund. I think i will have to call eBay, no way around it -.-
0 Helpful

imastawka
Honored Contributor
In response to kratos_1000

on ‎12-09-2019 03:43 PM

Use the 'Call me back' option.

 

You'll get a better CS person, and not some overseas operator reading off a screen.