I did use it though, Australia post did not recognise their code. It was either I pay for it or not recieve my item. I provided a tracking number for the seller and maintained communication with their code tapped to the box

Just to clarify further i printed out the return postage as asked to by the seller, tapped it to the box, that did not work. It's not my fault Australia post did not recognise the return code.

 How did I not follow their procedure exactly when I did what was asked of me?

So yeah I'm confused if I did exactly what the seller asked of me there is absolutely no reason why they wouldn't know it wasn't the item in question. The code THEY gave me was on the box I have photos and a tracking number on top of that as extra protection that they also have a copy of.

Now I am confused too,  did you use the ebay return process, or deal direct with the seller.

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@bella_again wrote:
So yeah I'm confused if I did exactly what the seller asked of me there is absolutely no reason why they wouldn't know it wasn't the item in question. The code THEY gave me was on the box I have photos and a tracking number on top of that as extra protection that they also have a copy of.

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It was the label provided to me by the seller who one of the major stores in Australia. It had a return address on and a barcode

I just added a photo. But its the return slip with barcode that I was asked to print out and stick to the box then take to Post Office.

I contacted the seller who is a major retailer through the ebay messaging system. I was always under the impression that you always try to resolve things with the seller before taking out a dispute. Anyway as I said earlier they have notified me now of my parcel being sent. Next time I won't send it unless their label works.

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@bella_again wrote:

It was the label provided to me by the seller who one of the major stores in Australia. It had a return address on and a barcode

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Ok yeah - that's not a postage label, just a document to include in the package so they can identify where the parcel came from and why when they get it back.

 

I'd just send them through a receipt of the postage costs and ask how you'll be reimbursed, see what they say.

Hmmmm they told me it was. Yes I've sent a receipt they are side tracking that. But they have refunded a little because the price of the item changed as above so I might have to cut my loses and learn from this mistake. Funny thing is I did double check with them and they were adamant thats all I needed.