Faulty Dyson Battery

sunshinejoy2014
Community Member

on ‎05-05-2020 11:48 AM - last edited on ‎05-05-2020 02:32 PM by

last April i purchased a Dyson battery for our cleaner, it was advertised witha 3 year warranty and it stopped working after 9 months, i have tried to contact the seller through the link in my purchases but do not receive any answers, what recourse do i have to claim on their warranty?

0 Helpful

sandypebbles
Community Member

on ‎05-05-2020 12:34 PM

Seller in Hong Kong with horrid,horrid feedback

 

I'd say no chance the warranty is anything but a word on the listing

 

No surprises they are not replying

 

But also lucky the battery did not result in starting a fire

 

 

countessalmirena
Community Member

on ‎11-05-2020 12:19 AM

@sunshinejoy2014,

 

This is an issue that comes up again and again.

 

I'll link to my response to a previous similar question. My reply (in thread with title "Re: Seller not honoring 12 month guarantee") 

 

I hope that helps put this into perspective and gives you the information to make an informed purchasing decision next time.

porcelain_dolls_by_me
Community Member

on ‎11-05-2020 06:44 PM

It is easy to sit back and preach the obvious, BUT -

(a) virtually any brand name product bought from China/HKG etc is going to be a knock off

(b) the pricing CAN be a good guide

(c) you generally get what you pay for