on 22-08-2019 12:34 PM
on 22-08-2019 12:39 PM
For the warrenty to be real/valid, it would have had to be from a seller both registered in Australia and an authorised re-sller of the brand
Otherwise it is only a word on the listing and meaningless in the real world . The seller would know it too and no doubt why they did not respond (that, and as they do, so you would run out of time to open a claim in either eBay or PayPal)
on 22-08-2019 12:55 PM
All you can do is pay to fix the problem.
And warranty,guarantee isn't worth squat on ebay if you buy from China remember that in the future.
on 22-08-2019 02:23 PM
And then likely find out it's fake/refurbished crow.....................
22-08-2019 04:32 PM - edited 22-08-2019 04:37 PM
Asian sellers (esp. Chinese sellers) on eBay are particularly prone to stating "1 year warranty", "2 year warranty", "5 year warranty", etc., but to all intents and purposes, it's sheer flimflam. If you're buying something where a warranty is necessary or a good idea, the only way to be certain that you're covered by that warranty is if you are buying a genuine product from an authorised Australian seller for that item. It's enforceable under Australian consumer law, and you can have peace of mind that if something goes wrong while it's still under the warranty period, your item will be repaired or replaced as per the terms of the warranty.
You might want to read eBay's Warranties policy. This isn't a policy providing warranties, for buyers to rely upon; rather, it's a policy about what a seller's obligations are re offering warranties - "under Australian consumer law". That clearly indicates that warranties for an Australian buyer only have validity if they're offered by a seller who has responsibilities to buyers under Australian consumer law (and that automatically excludes all overseas sellers). However, even that is not enough to protect you if you've bought from an Australian seller who is NOT an authorised seller of a genuine item, or if you've bought an item from someone who isn't a business, doesn't have an ABN, etc. eBay does not itself pursue sellers to force them to honour a warranty in an eBay listing. Your only hope of enforcing a warranty from an eBay seller is if the seller is a registered Australian business and you pursue them as you would any other Australian business, through your state's consumer law.
Also note: eBay's Money Back Guarantee specifically spells out that "The eBay Money Back Guarantee is not a product warranty, and does not replace your Australian Consumer Law rights." Don't rely on the MBG for this purpose; it isn't intended as that and won't cover instances where you are trying to rely on the promised warranty of a listing.❞
Before you buy...
❝If you are unsure whether you're buying a parallel import:
And... if you're buying from an overseas seller, and it is a grey import/parallel import:
(From https://www.accc.gov.au/consumers/sales-delivery/buying-parallel-imports)
If you're asking for the Australian supplier/distributor, "the local manufacturer is not required to help you". Also, "You can contact the Australian manufacturer of the product but it may refuse to provide you with a remedy if it did not give permission to the seller to sell the product in Australia."
If you're asking for the overseas supplier/distributor, "If the seller is based overseas, there may be practical and legal difficulties in enforcing your consumer guarantee rights against an overseas business."❞
The take-away points:
23-08-2019 05:58 AM - edited 23-08-2019 06:02 AM
@boggo58 wrote:
Hi, I bought a tablet from China ( it wasn't a cheap one either,) last Nov. I messaged them and they said they have 12 months guarantee . I've messaged them a few times buy no reply now. What can I do since it's outside the 180 days time frame to file a complaint. Either from Ebay or PayPal.
on 23-08-2019 06:06 AM
@4green2000 wrote:
@boggo58 wrote:
Hi, I bought a tablet from China ( it wasn't a cheap one either,) last Nov. I messaged them and they said they have 12 months guarantee . I've messaged them a few times buy no reply now. What can I do since it's outside the 180 days time frame to file a complaint. Either from Ebay or PayPal.try either Ebay or PayPal or both. worth a try..good luck though.
on 23-08-2019 07:12 AM
@boggo58 wrote:
Hi, I bought a tablet from China ( it wasn't a cheap one either,) last Nov. I messaged them and they said they have 12 months guarantee . I've messaged them a few times buy no reply now. What can I do since it's outside the 180 days time frame to file a complaint. Either from Ebay or PayPal.
I don't think there is much you can do, or not through ebay or paypal in any case.
Even when you buy something within Australia, it can sometimes be hard to have the warranty honoured. With a Chinese purchase, I'd say you've got practically no hope. Or Buckley's and none.
I think all you can do, if you feel it is a quality unit, is get it repaired here at your own cost.
on 23-08-2019 08:28 AM
Was your Paypal payment funded by your credit card?
If so - talk to your banking institution...they may be able to do something - can't hurt
on 23-08-2019 08:39 AM
The OP has said that it's past the 180 day timeframe. I don't know of any credit card provider that allows a chargeback more than 6 months after a purchase...