I recently tried to purchase some items from a seller. Unfortunately, despite the listing saying otherwise, the seller refused to ship to Australia due to Covid (which I understand).

So he cancelled my order and refunded my money. No problem or so I thought. I found out that the refund was $30 dollars short and Ebay had given me some lame voucher, which was worth $30 dollars, that could only be used if I signed up to Ebay plus and for only certain items with a strict time limit to use said voucher. You can't take money and only give a gift voucher back Ebay.

Suffice to say I'm not happy and have tried to contact Ebay and looked through their confusing help menu to no avail. I don't believe the seller is at fault, I believe Ebay is at fault. So does Ebay actually have a contactable phone number in Australia any more(I have tried one but is was disconnected!) so I can resolve this issue. I would really like to resolve this before informing my bank of the fraud committed. 

Has this issue happened with anyone else?

Thanks.