Re: Missing purchased items

wilsonmac · ‎21-04-2022

Ive purchased many items for years on ebay. 2 separate purchases I made on 20th December 2021 have disapeared from my Purchase History, both on 20th December 2021. Purchases either side of that date are still there. I can only find evidence of these purchases in Messages from the seller, with the link to the invoice. So who and why did they get taken away?

papermoon.lady · ‎21-04-2022

Change the settings in the dropdown menu (at the top of the purchase history) to 2021. The default is just the last 60 days.

wilsonmac · ‎21-04-2022

Yes already did that. I wrote in my post that items purchased either side on 20th December 2021. Eg. 16th december 2021 and 23rd December 2021 were there but the 2 separate purchases on 20tj december 2021 arnt there..so....rhe mystery continues

countessalmirena · ‎21-04-2022

Perhaps the sale was cancelled…? Do you know whether the funds were taken from your account (bank, card…)? Is the transaction showing in your PayPal account?

jellybirddesigns · ‎21-04-2022

The others have made good suggestions.

Just to clarify - did you actually receive the items that were purchased? Were they from the same seller?

papermoon.lady · ‎22-04-2022

When items really disappear from the purchase history, it is usually either because the orders have been cancelled or a case has been opened (even if the case is still open/unresolved and the buyer has not received a refund yet).

wilsonmac · ‎22-04-2022

None of the above. I give up.

sandypebbles · ‎22-04-2022

Is it possible you purchased as a 'guest'

Sorry, I can't think of anything else (other than a random glitch) that has not already been mentioned

imastawka · ‎22-04-2022

On your orders page (purchase history) have you scrolled down to the bottom of the page to see if there are any cancellations?

eburtonlab · ‎23-04-2022

eBay will sometimes remove a listing if the listing violates policy.

Is the seller still registered?