Re: Scammed for $3000 - eBay is refusing to refund...

papermoon.lady · ‎11-11-2022

It is basically both (INR and INAD), but eBay has a lot of red tape - as Jelly said, tracked + delivered means the seller wins for them, even if they should have looked at the evidence from AusPost. I don't know if the OP talked to a supervisor or already appealed their decision?

jellybirddesigns · ‎11-11-2022

@domino-710 wrote:
@mollysa2016 wrote:
The tracking number says it was delivered to my suburb, not my address. AUSPOST says the package was never intended for my address though.
That is exactly why you should have opened ' item not received '.

@domino - Ebay have shown us time and time again that they do not look at evidence. Disputes are handled by bots, customer service do not care and are barely competent with anything other than the most basic of situations. This is why the OP has to open a INAD dispute as it is the only way to put the onus back on the seller and takes the "tracked/delivered" status out of the equation.

domino-710 · ‎11-11-2022

I can't completely agree - with over 11,000 sales - I have presented ' evidence ' - it has been noted - and closed - in my favour.

papermoon.lady · ‎11-11-2022

Well, there have been people here who had lost a dispute and won after appealing eBay's decision, so I would definitely try that.

You still have plenty of time for a chargeback, so you can first try eBay again.

gutterpunkz05 · ‎11-11-2022

Hi Molly.

You have 30 days to appeal ebays decision, (see link)

Appeal eBay's decision about a return or missing item for buyers | eBay

NOTE. you only get 1 chance and must include new evidence (AP info should suffice)

NOTE NOTE NOTE. (very important) The new evidence must be included in the appeal lodgement. or the appeal will be auto closed as no evidence presented.

all the best.

jellybirddesigns · ‎11-11-2022

@domino-710 wrote:
I can't completely agree - with over 11,000 sales - I have presented ' evidence ' - it has been noted - and closed - in my favour.

All it shows is that Ebay is inconsistent in their application of policy when it comes to INR cases.

If you've had cases closed in your favour, then you were lucky to get an intelligent CS rep who actually looked at the evidence.

The OP is testament to the fact that whilst she provided all information, including going to all the trouble of getting Aus Post to clarify what was sent, she still lost the case. So how does your winning cases help the OP when she lost hers after providing evidence?

mollysa2016 · ‎11-11-2022

Thank you very much, will try my best

domino-710 · ‎11-11-2022

Actually providing proof up front - is a bit different from ' saying so ' - and the OP does not state the information was already gained from AP - before opening the case.

This is why it should be appealed.

mollysa2016 · ‎11-11-2022

Yeah sorry

mollysa2016 · ‎11-11-2022

I just talked to a customer service person, uploaded him all the proof, and he said more people will look at it again and I should get a response within 5 days.